Located in a remote area of Virginia, this highly rated Michelin, Forbes 5*, and Relais & Chateau property seeks an experienced fine dining (Michelin experience preferred) manager to join its highly decorated hospitality team. The Dining Room Manager works under the leadership of the Restaurant Manager and serves as the Chef/Owner's
eyes and ears concerning all that takes place in his establishment.
The Dining Room Manager is the face of the organization and intervenes on behalf of the guest to make certain that they are being provided with a transformative, restorative, and life affirming experience. Tracking of repeat guests and creating new business are key elements of the position. Continuous alert is given to guests’ sensitivities to preemptively manage any concerns. Ensures that guests feel as though they are being welcomed into Patrick O’Connell’s home.
ESSENTIAL FUNCTIONS
1. Always act as an ambassador of the Property
2. Assist the Restaurant Manager in the management of restaurant operations
4. Enforce adherence to 5-Star/5-Diamond standards and IALW policies
5. Facilitate exceptional service; CIP’s, expo, KT entrance, problem solving, etc.
6. Build and implement a culture that has a sustainable, formal program of ongoing staff training, education, and testing
7. Support and work with the Restaurant Manager in creating detailed, transparent succession planning initiatives with sincere care for staff’s inclusion and career advancement with a focus on retention
8. Support and work with the Restaurant Manager in the forward development of the next wave of leaders
9. Support and work with the Restaurant Manager to establish consistency in performance reviews as well as accountability
10. Support and work with the Restaurant Manager in the continuous improvement of the job description, onboarding process and testing regimes
11. Daily maintenance of POS system
12. Create weekly schedules
13. Track and document callout’s
14. Audit employees timecards in Paycom on a daily and weekly basis
15. Assist with accounting errors as well as Night Audit issues
16. Create menu/wine tech sheets to be used as study material
17. Guarantee that adequate linen is continuously on hand
18. Ensure that the Chair room is consistently in an orderly state
19. Interview candidates; onboard and train new hires
20. Evaluate staff performance and coach/counsel as necessary
21. Conduct daily pre-shift meeting and elicit feedback from the service/kitchen staff
22. Confirm that uniform inspection is complete, and that the dining room is prepared for service
23. Monitor for repeat business and/or potential repeat business
24. Extensive knowledge of owner's biography
25. Extensive knowledge of the Property and the restaurant's story; past, present, and future
26. Familiarity with the current Michelin 3-Star restaurants in the U.S.
27. Prior experience monitoring the “temperature” of a dining room to gauge guests’ mood level
28. Identify inspectors or potential inspectors and alert all departments
29. Communicate information such as CIP, SDR, and/or areas of concern to the kitchen
30. Monitor the execution of service to assure that exceptional food and hospitality are being provided
31. Interact with each guest to develop a relationship and evaluate mood level
32. Identify, interpret, and resolve guest complaints
33. Ensure that clean and healthy dining/service areas are maintained
34. Actively promote the minimization of labor cost and loss prevention
QUALIFICATIONS
Required
1. 5+ years’ combined experience in the luxury dining segment of the industry
2. 3+ years’ supervisory leadership experience
3. 3+ years’ experience as a Table Captain, Concierge, or Front Desk Manager
4. Level 1 Wine Certification through the Court of Master Sommeliers
5. Alcohol Awareness Program Certification
6. Comprehensive knowledge of 5-Star/5-Diamond standards for both Hotels and Restaurants
7. Flexibility to work on a rotating-shift basis, evenings, weekends, holidays, and off-site events
8. Must possess an overwhelming desire to please our guests
9. Must be passionate and knowledgeable about food and wine
Desirable
1. Knowledge of the D.C. restaurant scene
2. Local knowledge to recommend day trips, lunch spots, hikes, and places of interest
3. Prior experience with Resort Suite and Tock operating systems
4. CPR Certification
SKILLS
1. Superior communication and interpersonal skills
2. Disciplined time management skills
3. Supreme guest relations skills
4. Ability to remain calm and composed in emergency situations
5. Patience needed to mentor and impart IALW culture
6. Ability to thrive in an environment with established systems
7. Capacity to build strong teams
8. Multi-tasking across various departments
9. Ability to focus on even to the minutest of details
10. Improvisation skills – the ability to adapt to any situation
11. Talent to motivate a team to regularly perform at the highest levels
PHYSICAL DEMANDS
1. Able to stand and walk for extended periods of time (8 + hours per day
2. Able to work 55+ hour work weeks
3. Ability to lift and carry 30 pounds
4. Ability to successfully manage a highly intense environment
BENEFITS
- Competitive Salary
- Relocation
- Health, vision and dental insurance (full time employees)
- Paid time off (Full time employees)
- 401(k) retirement plan with match
- On-the-job training
- Employee education allowance
- Advancement potential
- Flexible schedules
- Employee appreciation events
- Complimentary uniforms
- Delicious “family” meals daily prepared by the chefs
- Referral bonuses
- Competitive pay
- Bucolic setting
- EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.