JOB SUMMARY:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing all aspects of the operation, including staff management, guest satisfaction, financial performance, and operational efficiency. The AGM is responsible for all facets of the dining room and service operations, providing leadership and support to the Service Managers, Floor Managers, and service team. The Assistant General Manager will play a critical role in maintaining high standards of service, ensuring operational and financial excellence, and fostering a positive work environment.

RESPONSABILITES:

• Recruiting, hiring, training, and supervising staff across all FOH departments.
• Conduct regular performance evaluations and provide ongoing coaching and feedback.
• Foster a positive, team-oriented work environment and address any staff issues promptly.
• Hold all employees accountable to our cultural values, goals, and standards.
• Ensure all guests receive exceptional service and have a positive experience.
• Address and resolve guest complaints and issues in a professional and timely manner.
• Monitor guest feedback and implement improvements accordingly.
• Promote a culture of hospitality and service excellence among staff
• Ensure consistent execution of food, beverage, service, and hospitality that aligns with our values.
• Oversee daily operations and planning to ensure smooth and efficient services
• Assist in managing inventory, ordering supplies, and controlling costs.
• Ensure all facilities and equipment are maintained and in good working order.
• Assist in monitoring financial performance, including revenue, expenses, and profitability.
• Displays a proactive approach to managing prime costs, with an eye on the daily, weekly, monthly, and quarterly projections and budgets.
• Assist in developing and executing marketing strategies to attract and retain guests.
• Plan and participate in activations, special events, and promotions
• Utilize social media and other platforms to promote the establishment.
• Act as a role model and leader for staff, demonstrating professionalism and dedication.
• Support the General Manager in strategic planning and decision-making.
• Take on the General Manager’s responsibilities in their absence.
• Continuously seek opportunities for professional growth and development.

QUALIFICATIONS:

• Minimum of at least 2 years’ experience in a senior management position overseeing a full-service restaurant
• Proven track record of leading high-caliber, upscale service
• Proven experience working with event execution
• Strong knowledge of industry service protocols and hospitality standards
• Ability to manage inventory and control prime costs
• A self-driven, results-oriented, and proactive attitude
• Ability to remain composed under pressure and solve problems quickly
• Strong strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
• Strong sense of initiative, including anticipating guest or operational needs
• Superior ability to effectively train, coach, evaluate, and discipline direct reports
• Superior ability to lead dynamic and motivating pre-shift meetings and training sessions
• Superior conflict resolution skills
• Strong organizational and multitasking abilities to consistently meet deadlines
• Ability to lead weekly meetings with actionable items
• Skilled at collaboration and communication with the BOH
• Understands and applies environmental awareness (music, temperature, lighting, cleanliness)
• Proficiency with POS systems, Reservation systems, Triple Seat event management software, and MarginEdge restaurant management software, or similar programs
• NYC Food Protection Certificate with a strong knowledge of health and safety regulations
• Ability to work flexible hours, including nights, weekends, and holidays

BENEFITS:

• Base salary = $90,000 - $95,000
• Health, dental, and vision insurance
• Paid time off
• 401k
• Career development & advancement opportunities
• Dining discounts
• Commuter benefits

EOE: We are an equal opportunity employer and do not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.