Customer Support Engineer (Benelux)

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Our partner, a leading provider of SaaS products, is seeking a highly motivated Customer Support Specialist to join their talented team and be part of their exciting growth journey in the Benelux.

Responsibilities:

• Learn and master a suite of SaaS products to become a product expert
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns
• Maintain accurate and detailed records of customer interactions and resolutions
• Contribute to the creation and improvement of support documentation

Requirements

• Full professional proficiency in English and Dutch language (both written and verbal)
• Basic understanding of software programs; prior experience with SaaS products is an advantage
• Ability to learn quickly and adapt to evolving product features
• Excellent problem-solving and analytical skills
• Comfortable working in an office environment

Bonus Skills:

• Proficiency in one or more European languages such as Spanish, German or French
• Previous customer support experience
• Basic programming knowledge 

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
• Supportive and inclusive work environment
• Participation in coaching and mentoring schemes
• NS Business Card
• Company Pension Scheme 
• MacBook, mobile and paid SIM
• Company provided lunch
• A vibrant international environment
• Reimbursement of approved business expenses

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance of Utrecht. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Data Processing:

Serendi SA is proud to be an equal opportunities employer. We are committed to providing equal access to employment opportunities to all prospective employees within the recruitment process. The Group complies with and supports all national and local laws pertaining to non-discrimination. Please note that the Group is supported by Serendi for Talent Acquisition Services. Your data is handled according to the compliance guidelines of the Group. Please see the Recruitment Data Privacy Statement for more information. If you have any questions your recruiter will be happy to help. www.serendi.com (Serendi SA, Avenue de la Gare 2, CH-1700 Fribourg)