Director of Operations

A rapidly growing, design-forward hospitality group with four unique concepts across New York City and the East End is seeking a Director of Operations to lead daily operations, team performance, and financial accountability across its portfolio. The group’s venues range from a brasserie and cocktail bar to a quick-service café and seasonal coastal-inspired flagship. All concepts share a commitment to thoughtful food and beverage programming, brand cohesion, and elevated guest experiences.

This high-impact leadership role requires an individual who leads both from the floor and from the numbers. The ideal candidate will be a hands-on operator who excels at aligning multi-unit teams, implementing systems, and optimizing performance—while maintaining a consistent and memorable guest experience.

Key Responsibilities

• Oversee and support General Managers and department heads across FOH, BOH, bar, and administrative functions
• Ensure daily operations uphold service benchmarks and brand standards
• Maintain and enforce financial targets for labor and COGS, ensuring accountability through weekly reviews
• Implement and manage tools for inventory, scheduling, tip tracking, and reporting (e.g., Toast, 7Shifts, MarginEdge, OpenTable, Resy)
• Monitor training, pre-shift execution, guest recovery, and reservation management
• Lead cross-property initiatives, promotions, and seasonal programming
• Coordinate with revenue leadership on pacing, large-party flow, and event strategy
• Collaborate with the finance team on reporting, payroll audits, and cost control
• Support hiring, onboarding, and development for salaried and hourly staff

Success in This Role Looks Like:

• Consistent tracking and actioning of weekly sales and labor performance
• Strong development of GMs into high-performing, accountable leaders
• Seamless implementation of systems across properties
• Brand-aligned and consistent execution on the floor
• Proactive problem-solving, with minimal oversight required by ownership

Qualifications

• Minimum of 5 years in multi-unit senior operations leadership, preferably in NYC or a similar urban market
• Deep financial acumen with a strong command of labor management, cost controls, and profit margin oversight
• Proficiency with hospitality tools and systems: Toast, MarginEdge, 7Shifts, OpenTable, TipHaus, and others
• Background in both fine casual and high-touch service environments
• Clear, confident communication style and strong decision-making skills
• Calm and proactive under pressure, with an eye for detail and process improvement
• A “guest-first” mindset balanced with strong business discipline