Implementation Consultant

Fraud teams have never faced greater pressure. Synectics has spent more than 30 years combining trusted cross-sector intelligence with configurable decisioning so the UK’s leading banks, lenders and insurers can stop organised crime earlier and protect genuine customers. As Implementation Consultant you turn that capability into live, high-performing defences—the difference between blocked fraud and lost trust.

Performance Objectives

• Lead 8–12 end-to-end client implementations a year, delivering go-live on or ahead of timeline with zero critical defects.
• Configure decisioning, monitoring and identity solutions so clients identify risk earlier and cut false positives by at least 15% within 90 days.
• Train fraud, risk and operations teams to reach 90%+ platform adoption within 30 days of go-live.
• Map client processes to Synectics capabilities and surface at least two expansion opportunities per account that convert into revenue.
• Feed implementation insights to Product and Engineering that reduce average configuration time by 20% year-on-year.
• Sustain client satisfaction of 4.5/5 or higher, protecting relationships built over three decades.

Environment & Resources

You sit in Client Delivery, reporting to the Head of Implementation, and work daily with Client Success, Solutions Consultancy, Product and Engineering. You have full access to our configurable platforms, shared risk intelligence, AI tools and a lean network of SMEs. Hybrid working from Stoke-on-Trent or London plus client-site travel as required.

Essential Qualifications

• Proven delivery of complex B2B SaaS or data platforms into financial-services, fraud, AML or risk teams.
• Ability to translate technical capability into operational workflows and measurable fraud-prevention outcomes.
• Stakeholder management across fraud, compliance, IT and commercial audiences in regulated environments.
• Hands-on configuration, integration or project-delivery experience with decisioning, identity or monitoring solutions.
• Training and communication skills that drive rapid, confident user adoption.

Role Selling Points

• Direct, visible impact on the UK’s collective defence against financial crime.
• Daily collaboration with fraud specialists, data scientists and product leaders in a growth-phase business.
• Shape how market-leading intelligence is actually used, not just sold.
• Collaborative culture that values curiosity, continuous improvement and long-term client partnerships.

If you are ready to put sophisticated fraud intelligence into the hands of the teams who need it most, apply now and help us stop the next attack before it starts.