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Finvi FACS Systems Administrator
USA
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FACS Systems Analyst


About the Role


We're looking for a FACS Systems Analyst to optimize collections software. In this role, you will directly influence operations by implementing and maintaining critical changes within the core system, Ontario Systems/Finvi FACS. You'll collaborate with operations staff to build innovative solutions, ensuring systems are efficient, effective, and aligned with business goals.


What You'll Do


  • System Strategy & Implementation: Drive application and strategy changes within the FACS system, using formats, event tactics, dialer campaigns, work queues, and reporting to enhance performance.
  • Analysis & Design: Assess project feasibility, gather business requirements, and develop detailed specifications and documentation for system modifications.
  • Project Leadership: Create system design plans and resource estimates, and participate in all phases of the project life cycle, including testing and quality assurance.
  • User Support & Training: Act as a subject matter expert, providing training and support to internal users and fostering knowledge sharing across departments.


Qualifications & Experience


  • A minimum of 2 years of hands-on experience with Ontario/Finvi FACS in a collections software environment.
  • Bachelor’s degree in Business, Computer Science, or equivalent professional experience.
  • Strong proficiency in structured application development, system analysis, and project documentation.
  • Solid understanding of the software development life cycle (SDLC) and project management methodologies.
  • Excellent analytical, time management, and communication skills.
  • High attention to detail and accuracy.


Preferred Skills


  • Background in the medical collections industry.
  • Experience with Microsoft Power Automate, SQL, Finvi Reports, Crystal Reports, or Acumen.
  • Experience with letter vendors or Link services.


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