Medical Customer Service Representative:

About the Role

This role is for a compassionate Medical Customer Service Representative focused on supporting healthcare partners by guiding patients through their medical bills and financial responsibilities. We provide full training and seek candidates who are motivated for long-term career growth. The ideal candidate will be a skilled communicator who can make a tangible difference in the healthcare ecosystem.

What You'll Do:

• Patient Communication: Serve as a key point of contact, taking inbound and making outbound calls to compassionately guide patients through their outstanding medical balances.
• Problem-Solving: Utilize established procedures and call scripts to resolve patient accounts, including setting up payment plans, accepting payments, and documenting all conversations.
• Financial Assistance: Assist patients in determining their eligibility for financial assistance programs or bank loans.
• Compliance: Fully comply with all federal and state regulations, including HIPAA and Medicare Fraud, Waste, and Abuse policies.

Qualifications & Experience:

• A minimum of one year of previous call center or related customer service experience.
• High School Diploma/GED.
• Proficiency with PC-based applications such as Microsoft Outlook, Word, and Excel.
• Strong communication, problem-solving, and teamwork skills.
• Ability to handle a variety of situations with a compassionate and non-threatening approach.

Growth & Incentives:

• Remote Work: Eligibility for remote work is available after six months of successful on-site performance, including meeting established KPIs and metrics.
• Financial Growth: Earn quarterly hourly increases with the opportunity for monthly bonuses.
• Longevity: We seek individuals with a proven commitment to long-term employment and career growth, and we prioritize promoting from within.

Preferred Skills:

• Experience in a fast-paced environment.
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
• Experience with medical billing or claims processing.
• Excellent time management and sound decision-making skills.