Job Title: Solutions Consultant (Pre Sales)

Department: Sales

Reports to: Solutions Engineer Manager

About the Company

This client is a leading provider of comprehensive Point of Sale (POS) solutions focused on the grocery and convenience store sectors. Their turnkey systems include standard checkout lanes, self-checkout, fast lanes, scales for deli and meat departments, electronic shelf labels, and integrated networking solutions.

Beyond hardware and software sales, they offer customized development services such as tailored reporting, loyalty programs, and ERP integrations with platforms like SAP, NetSuite, and Microsoft Dynamics. Their goal is to serve as a single point of contact for all customer support needs, ensuring seamless and efficient operations.

Currently, the company is undergoing a period of growth and transformation, aiming to strengthen its position as a primary solutions provider in the US market.

Job Description:

The Solutions Consultant plays a crucial role in providing technical expertise and support to the sales team, ensuring all customer technical requirements are met to advance and close sales opportunities. This position acts as a key resource for customer presentations, product demonstrations, and the introduction of new features or applications. The SC bridges the gap between sales, customers, and technical teams, ensuring a seamless experience throughout the sales cycle and becoming a trusted advisor for customers and the sales team.

Responsibilities:

Sales Support & Customer Engagement

• Analyze and document customers’ operational and functional needs to tailor solutions effectively.
• Build and maintain strong customer relationships, identifying needs through Discovery Calls and aligning them with company solutions.
• Conduct technical demonstrations and presentations for prospects and customers to support the sales team, translating technology into business language.
• Provide technical guidance to the sales team, assisting with customer inquiries, proposal development, and Statements of Work (SOWs).
• Attend customer handoff meetings to ensure smooth transitions post-sale.

Technical Expertise & Market Awareness

• Maintain a deep understanding of relevant software solutions and the overall market for SMB and Enterprise customers.
• Stay informed about market trends, industry best practices, and competitive products to enhance solution offerings.
• Participate in vendor meetings, webinars, and training sessions to stay updated on new technologies and industry changes.
• Share technology advancements and competitive insights with the sales team.

Collaboration & Process Improvement

• Work cross-functionally with sales, technical teams, and project management to ensure seamless solution delivery.
• Participate in internal meetings, committees, and training courses to enhance collaboration and knowledge-sharing.
• Establish strong relationships with customers and internal stakeholders, fostering trust and long-term partnerships.

Requirements:

• Experience: Minimum of 2+ years in sales support, sales engineering, or solutions engineering, with experience providing technical support to a sales team. Knowledge of retail grocery business or POS systems is a plus.
• Education: Bachelor’s degree in Computer Science, Technology, or a related field preferred; or equivalent experience.
• Technical & Industry Knowledge:
• Strong understanding of computer operations and technical sales processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM tools (Salesforce, ConnectWise, NAV, etc.).
• Familiarity with relevant software solutions and competitive products.
• Skills:
• Excellent verbal and written communication skills, with the ability to present technical concepts clearly to non-technical audiences.
• Customer-centric approach with the ability to build relationships and establish trust with clients.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Analytical thinker with problem-solving skills and adaptability to unforeseen customer requests.
• Project management skills to manage and coordinate technical aspects of the sales cycle.
• Team collaboration skills, working well independently and within a team environment.
• Language: English; proficiency Spanish is desirable.

About the search firm running the search:

NextBridge Search

Recruitment Reimagined: Where Innovation Meets Human Connection.

Strategic Talent Partner Across High-Impact Industries

At NextBridge Search, we connect top-tier professionals with growth-focused organizations across a range of industries including technology, construction, and beyond. Known for our deep roots in enterprise software and SaaS, we bring the same level of precision, insight, and dedication to every search we conduct, no matter the sector.

We build lasting partnerships not just placements by aligning the right people with your company’s culture, goals, and future. Whether you need leadership talent, skilled operational staff, or client-facing professionals, our approach is tailored, transparent, and results-driven.

Specialties:

SaaS Technology, Enterprise Software, Construction & Skilled Trades, Field Operations, GTM & Leadership Search