The Company

My client, a leading eCommerce and retail media agency, is seeking a Customer Success Manager to join its growing team. This performance-driven organization helps consumer brands accelerate growth across Amazon marketplaces throughout North America through a combination of retail expertise, strategic consulting, and advanced advertising solutions. Known for its collaborative culture and data-driven approach, the agency partners with well-known brands to deliver measurable results while fostering a culture of innovation, accountability, and continuous learning.

The Role

This is an exciting opportunity for a Customer Success Manager to support a portfolio of consumer brands, including one large strategic account. This position plays a critical role in driving client retention, identifying growth opportunities, and serving as a trusted advisor on Amazon advertising and retail performance. This role will combine strategic thinking with exceptional relationship management and execution skills to help brands achieve their business objectives.

Responsibilities:

• Manage and grow a portfolio anchored by a large strategic account
• Develop account plans, success metrics, and growth roadmaps
• Lead business reviews, presenting insights and actionable recommendations
• Identify expansion opportunities and drive account retention
• Connect advertising performance with retail health, inventory, content, and competitive trends
• Facilitate client meetings with clear agendas, action items, and follow-through
• Maintain project timelines and ensure accountability across deliverables
• Provide strategic guidance on Amazon Sponsored Ads, DSP, and retail programs
• Translate platform updates into practical recommendations
• Deliver client-facing training sessions and educational presentations
• Mentor team members and contribute to onboarding and best-practice development
• Support continuous improvement initiatives across the organization

Requirements:

• 5+ years of account management or customer success experience
• Strong expertise with Amazon Sponsored Ads, DSP, and retail programs
• Experience working within an agency, eCommerce, retail media, or similar environment
• Proven ability to manage strategic accounts and build long-term relationships
• Strong analytical skills with the ability to interpret data and communicate insights
• Excellent presentation, communication, and stakeholder management abilities
• Experience using project management platforms and reporting tools
• Familiarity with Amazon tools such as Helium10, Keepa, or similar platforms is considered an asset
• Ability to travel within North America as required

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