Account Manager | Digital Media & Production | Hybrid in Waterloo | $60k - $72.5k + Bonus

The Role

They are seeking a driven and client-focused Account Manager to join their team in a full-time capacity. This individual will act as the key liaison between clients, internal creative teams, and external partners, ensuring projects are executed seamlessly from concept through delivery. The role requires a balance of relationship management, business development, and project oversight, along with the flexibility to travel and adapt to varying schedules when needed.

The Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring strong communication and satisfaction
• Build and maintain long-term, trust-based relationships with clients and stakeholders
• Collaborate with internal teams to scope projects, develop proposals, and secure new business opportunities
• Identify opportunities to grow existing accounts and increase overall revenue
• Oversee project timelines, budgets, and deliverables to ensure successful execution
• Monitor project profitability, including tracking costs and managing scope changes
• Coordinate with production and project teams on planning, scheduling, and resource allocation
• Provide clients and vendors with regular updates on progress, timelines, and requirements
• Ensure all deliverables meet quality standards and align with client objectives
• Prepare and present reports on account performance and project status
• Proactively identify challenges and implement solutions in collaboration with internal teams

The Requirements:

• 3–5+ years of account management experience in a creative, production, or marketing environment
• 2–3+ years of direct client-facing experience
• Post-secondary education in a related field or equivalent professional experience
• Strong understanding of client service, project management, and budgeting principles
• Experience supporting business development and identifying growth opportunities
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Excellent organizational and time management skills
• Strong interpersonal, communication, and presentation abilities
• Proven ability to collaborate effectively with cross-functional teams
• Skilled in negotiation and problem-solving in a client-focused environment
• Comfortable working under tight deadlines and evolving project requirements
• Proficiency with common productivity tools (e.g., Microsoft Office, Google Workspace)
• Fluency in English (written and verbal); French is considered an asset
• Valid driver’s license and willingness to travel as required

Apply

If you are a motivated professional who enjoys building relationships, driving business growth, and delivering high-quality creative projects, they encourage you to apply. This is an excellent opportunity to join a collaborative team where your contributions will have a direct impact on both client success and overall business growth.

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