This is a leadership role created off the back of rapid growth, where a SaaS business has scaled quickly but outpaced its internal delivery capability.

They have doubled in size, expanded their customer base, and are now at the point where consistency, standards, and team capability need to catch up.

This is not a delivery role. It is a role for someone who knows how to build a high-performing implementation function and embed structure into a fast-moving environment.

You will take ownership of how implementation is done across the business.

The Role

This is a pure leadership position sitting within Professional Services, responsible for uplifting the capability, performance, and consistency of the Implementation Consultant team.

You will not be delivering projects yourself. Instead, you will be defining how delivery should be done and ensuring it is executed at a high standard across the team.

You will own standards, ways of working, utilisation, and performance across a group of consultants delivering multiple concurrent customer implementations.

What You’ll Be Responsible For

• Uplifting the capability of the Implementation Consultant team across technical delivery, judgement, and execution
• Defining and embedding delivery standards, frameworks, and best practices
• Improving consistency and reducing variability across implementations
• Driving utilisation, performance, and team health across the function
• Ensuring delivery aligns to scope, estimates, and commercial expectations
• Partnering with Delivery Managers to improve overall delivery outcomes
• Leading strategic capability initiatives such as onboarding improvement, documentation standards, and technical uplift

What They’re Looking For

• Proven experience leading Implementation Consultants, Solution Consultants, or Professional Services teams within a SaaS environment
• Strong understanding of configuration-led implementations and customer delivery lifecycles
• Experience improving delivery standards, reducing rework, and driving consistency at scale
• A track record of coaching, mentoring, and building high-performing teams
• Strong commercial awareness and ability to balance quality, scope, and delivery outcomes
• Someone who enjoys building structure and capability in a scaling environment

Why This Role Stands Out

• Newly created leadership role with real ownership of capability across the function
• Opportunity to shape how delivery is done across a growing SaaS business
• High level of influence across Professional Services and Delivery
• Clear mandate to improve standards, performance, and scalability
• Business is investing heavily in structure, systems, and growt

Apply

If this sounds like the kind of role you’ve been building towards, apply now or reach out for a confidential discussion.

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Seek Bullets

• Own and uplift the capability of a growing Implementation Consultant team
• Define delivery standards, frameworks and best practice across SaaS implementations
• High-impact leadership role driving consistency, utilisation and performance



Keywords

Implementation Lead, Professional Services, SaaS, Delivery Leadership, Solution Consulting, Capability Lead, Implementation Manager