The Company:

A high-growth technology organization operates at the intersection of advanced software, data, and digital commerce. This ambitious team is building sophisticated tools that help modern businesses scale more efficiently, combining automation with strategic human insight. With a strong emphasis on learning, accountability, and thoughtful execution, the organization values people who thrive in fast-moving environments and take ownership of meaningful outcomes.

The Role:

The Director of Retail Media is a senior leadership position responsible for overseeing and scaling a client-facing retail media services function. This role leads strategy, service delivery, and operational execution across multiple retail media platforms, ensuring consistently high standards of performance and satisfaction. Working closely with cross-functional partners, the Director will guide teams, optimize processes, and act as a trusted advisor to senior stakeholders, balancing innovation with disciplined execution.

Responsibilities:

• Define and execute the overall retail media services strategy aligned to business objectives
• Oversee end-to-end service delivery, ensuring campaigns meet performance, quality, and efficiency standards
• Lead, mentor, and develop multidisciplinary managed services teams
• Establish scalable processes, workflows, and operational best practices
• Build and maintain strong relationships with senior stakeholders
• Act as an escalation point for complex client or delivery issues
• Partner with sales, product, data, and marketing teams on solutions and growth initiatives
• Own performance reporting, insights, and optimization recommendations
• Manage budgets, resource planning, and financial performance for the function
• Track and report on KPIs related to service delivery, client satisfaction, and profitability

Requirements:

• 10+ years of experience in retail media, digital advertising, or managed services
• 5+ years in senior leadership roles overseeing service delivery or operations
• Proven experience leading cross-functional, client-facing teams
• Strong understanding of retail media ecosystems and performance marketing
• Excellent analytical, problem-solving, and decision-making skills
• Ability to communicate complex concepts clearly to senior audiences
• Experience driving operational efficiency and continuous improvement

This role offers the opportunity to shape and lead a critical function within a growing organization operating at the forefront of retail media services. Qualified candidates are encouraged to apply and bring their leadership, strategic thinking, and operational expertise to a role with significant scope and impact.

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