Senior Activation Specialist | Remote (USA-based)| $90k-$110k USD + Benefits | Retail Media/e-Commerce

The Company

A high-growth technology organization operates at the intersection of advanced software, data, and digital commerce. This ambitious team is building sophisticated tools that help modern businesses scale more efficiently, combining automation with strategic human insight. With a strong emphasis on learning, accountability, and thoughtful execution, the organization values people who thrive in fast-moving environments and take ownership of meaningful outcomes.

The Role

As the Senior Activation Specialist, they will take ownership of the earliest and most critical stage of the client journey: trial, onboarding, and activation. This role is responsible for ensuring new customers are fully implemented, educated, and positioned to achieve early success within their first 30, 60, and 90 days. The Senior Activation Specialist combines technical expertise, structured execution, and client-facing communication to deliver a seamless onboarding experience. Working closely with Sales, Customer Success, Product, and Engineering, they help establish the foundation for durable, high-impact client relationships.

The Responsibilities:

Client Onboarding and Activation

• Lead end-to-end onboarding and trial execution for new customers, ensuring full platform setup, integration, and readiness.
• Define onboarding success criteria in partnership with Sales and Customer Success, guiding clients through milestone-based activation plans.
• Design tailored implementation approaches aligned to each client’s retail media environment, including DSP, measurement, and sponsored media components.
• Track onboarding progress through dashboards and reporting tools, proactively identifying risks and driving timely resolution.

Process Development and Documentation

• Create, refine, and scale repeatable onboarding frameworks that accelerate time-to-value.
• Own and maintain onboarding documentation, internal playbooks, SOPs, and training resources in collaboration with cross-functional partners.
• Partner with Sales and Customer Success leadership to improve trial-to-conversion workflows and operational efficiency.

Client Enablement and Training

• Deliver structured training sessions, walkthroughs, and enablement programs to educate clients on platform capabilities and AI-driven optimization.
• Translate complex retail media and ad technology concepts into practical, outcome-oriented strategies for clients.

Technical Implementation and Support

• Support clients with ad account connections, data integrations, and attribution setup across Amazon Ads, DSP, and AMC environments.
• Diagnose and resolve onboarding, reporting, and configuration challenges in partnership with Product and Engineering teams.
• Maintain a strong understanding of platform architecture to identify implementation gaps and optimization opportunities.

Cross-Functional Collaboration

• Act as the central point of coordination between Sales, Product, Engineering, and Customer Success during onboarding.
• Provide structured feedback to Product and Engineering teams based on real-world client implementation insights.
• Identify expansion or upsell signals and collaborate with Customer Success Managers to ensure a smooth transition into ongoing account ownership.

The Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related discipline is preferred.
• 3–6 years of experience in client onboarding, customer success, implementation, or ad tech-focused roles.
• Hands-on experience with retail media platforms, including Amazon Ads, DSP, and AMC.
• Demonstrated ability to design, document, and scale onboarding or implementation processes.
• Strong organizational skills with a process-driven, detail-oriented approach.
• Excellent communication skills with the ability to bridge technical execution and business objectives.
• Experience using CRM, project management, and workflow tools such as HubSpot, ChurnZero, Jira, or Asana.

Apply Now

This role offers the chance to build practical AI products that directly influence customer outcomes at scale. If they enjoy solving complex problems, collaborating across disciplines, and shaping how AI is used responsibly in real-world systems, they are encouraged to apply and be part of what comes next.

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