Position Description

This role supports the Collaboration Systems team and internal customers by turning business requirements into functional Microsoft 365 solutions.

Key Responsibilities

• Solution Design & Requirements: Assist customers in detailing requirements and leverage expertise to design out-of-the-box (OOTB) or custom solutions in Microsoft 365.
• Business Collaboration: Work closely with cross-functional personnel across the business to drive value and achieve organizational goals.
• Support & Training: Manage day-to-day Microsoft 365 support, user training, and assist with migration efforts from on-premises SharePoint to M365.
• Industry Standards: Maintain current industry knowledge regarding development concepts, best practices, and procedures for Microsoft 365 solutions.
• Operational Excellence: Maintain a regular, predictable work schedule and establish effective, collaborative working relationships across the department and company.
• Additional Duties: Perform other duties and special projects as assigned.

Skills & Qualifications

Skills Required

• Strong commitment to customer service, customer orientation, and high quality.
• Ability to juggle competing demands and priorities while maintaining strong attention to detail.
• Proven written and verbal communication, consulting, and time management skills.
• Strong analytical thinking, problem-solving, decision-making, and teamwork capabilities.

Skills Preferred

• Experience with Business Process Mapping.
• Six Sigma Certification.
• Experience with SharePoint Designer and InfoPath.
• Experience with Nintex Workflow (or equivalent workflow tools).
• SharePoint Application Development Certifications (a plus).
• Familiarity with third-party SharePoint integration tools (e.g., HarePoint, Bamboo Solutions, ShareGate) is a plus.

Experience

Experience Required

• Experience with requirements gathering and documentation.
• Hands-on experience with the Microsoft 365 ecosystem (Teams, Exchange, etc.).
• Experience with front-end web technologies (JavaScript, JSON, CSS, HTML).
• Experience building solutions with the Microsoft Power Platform (Power Automate, Power Apps).

Experience Preferred

(None specified)

Education & Experience Requirements

• Required Education/Experience: High School Diploma with 4+ years of related experience, OR a related Bachelor’s degree.
• Equivalencies:
• Higher-level degrees (Associate’s, Bachelor’s, Master’s, or Ph.D.) may substitute for years of experience.
• Related technical certifications may count toward required years of experience.
• Relevant technical experience may be considered in lieu of formal education.
• Note: Degrees must be from an institution accredited by an agency recognized by the U.S. Department of Education.