Job Title: Electrical Services Engineer

Schedule: 1st Shift, 8:00am – 5:00pm

Work Arrangement: Possible 100% Remote, with travel as needed (must live near an airport) (30-40%)

Job Type: Long-term contract with comprehensive benefits package

Hourly Pay Range: $40-50/hr and OT Elibible

Summary

We are seeking an experienced Service Engineer to provide technical diagnosis, troubleshooting, and onsite support for residential home charging and energy distribution/storage systems. This role plays a key part in delivering high-quality field service, supporting customers, and ensuring product reliability through direct engagement, training, and feedback.

Key Responsibilities

Technical Diagnosis & Troubleshooting

• Perform onsite troubleshooting and analysis of customer cases involving installation, commissioning, and functionality of home charging and energy systems.
• Provide resolution guidance to technical advisors, installers, and customers during site visits.
• Utilize required tools to conduct accurate diagnosis and repair activities.
• Ensure high levels of customer satisfaction throughout the resolution process.

Communication, Training & Feedback

• Coordinate onsite support with customer care and operations teams.
• Collaborate with technical advisors and warranty teams to support product returns.
• Document findings, prepare reports, and maintain compliance with deliverables.
• Train fellow field service engineers and support the creation of technical training materials.
• Provide feedback to drive improvements in products, processes, and overall customer experience.

Work Environment & Team

• Highly collaborative, with frequent interaction across hardware, software, and field teams.
• Work split across office, laboratory testing, and residential customer sites.
• Daily team meetings to align on support needs; weekly cross-functional meetings.
• Exposure to brand-new energy storage and production technologies.

Experience: 8+ years in electrical/electronic work; journeyman-level background preferred.

Education: Bachelor’s degree in Engineering or related technical field preferred; HSD or equivalent accepted.

Top Skills:

1. Strong oral and written communication skills
2. Electrical/electronic troubleshooting experience
3. Knowledge of installation procedures and electrical codes
4. High emotional intelligence and ability to manage customer-facing interactions effectively.

Candidate Value Proposition

• Work with cutting-edge residential energy storage and charging technology.
• Gain experience in a high-demand and growing industry sector.
• Opportunity for both hands-on technical work and leadership in training/mentorship.

EOE (including Disability/Veterans)

How to Apply for This Job:

To apply for this position, please follow these steps: Apply for this job with your current resume. We’ll get back to you the same day with some feedback on your application. Next you’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.

#HRUPriority1