Customer Support Specialist

Location: Remote

Pay: 35/hour

Long term contract

Summary

We are seeking an experienced and customer-focused Customer Support Specialist to provide pre-sale, at-sale, and post-sale technical consultation and support for home energy products. This role ensures a seamless customer journey from consultation through installation and commissioning, with an emphasis on proactive issue resolution and delivering a white-glove experience for highly influential clientele.

Key Responsibilities

• Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, assess site feasibility, and validate electrical requirements and product compatibility. Participate in consultation calls to set clear expectations on installation timelines, V2H functionality, and ESS integration.
• At-Sale Final Review – Join final sales calls to confirm bundle compatibility, reconfirm installation scope, and ensure customers fully understand integration details.
• Post-Sale Support – Provide technical oversight from sale through installation and commissioning. Support site assessments, coordinate with installers, review quotes, troubleshoot early issues, and remain engaged until the system is operational. Document all technical interactions.
• Cross-Functional Coordination – Collaborate with Sales, Installation, and Customer Care teams to ensure smooth handoffs and a world-class customer experience, following established Technical Advisor Integration processes.

Candidate Value Proposition

• Exposure to brand-new energy storage and production technologies.
• Opportunity to deliver high-touch, premium service for prominent customers, including public figures and influencers.
• Significant experience collaborating with product teams, OEMs, and third-party contractors.

Qualifications

• Experience: 8+ years in the electrical/electronic space, ideally with journeyman-level expertise and high emotional intelligence.
• Education: Bachelor’s degree in Engineering or a related technical field preferred; high school diploma or equivalent considered with relevant experience.
• Specialized Experience: 3+ years as an electrician or working with electrical components. EV charging equipment repair/installation experience strongly preferred.
• Technical Skills:
• Strong oral and written communication skills (must-have).
• Proficiency with Microsoft Word, Outlook, Teams, and PowerPoint.
• Solid background in electrical/electronic systems.

Work Environment

• Standard 1st shift hours (8:00 a.m. – 5:00 p.m.).
• High interaction with cross-functional teams, OEMs, and contractors.
• Office-based environment with possibility for 100% remote work.
• Team rhythm includes daily internal meetings, weekly cross-functional reviews, and ongoing customer communication.
• Some flexibility and potential for contract extensions.

The Process: To apply for this position, please follow these steps: Apply for this job with your current resume. We’ll get back to you the same day with some feedback on your application. Next you’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.

EOE (including Disability/Veterans)

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