Position: Field Service Technician
Location: Honolulu, Hawaii
Pay: 32.90
Contract to hire
Position Description
Installs, operates, maintains, repairs, and modifies equipment. Performs a variety of maintenance and technical support tasks on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems in the minimum possible time. Installs, upgrades, and removes products, ensuring coordination of engineering field changes. Maintains effective customer communications and relations. May provide onsite training for customer support personnel. Customer interaction will include both face-to-face and phone support. Responsible for troubleshooting and resolving issues with Office 365, Windows 11, and Linux systems.
Skills Required
- Customer service experience
- Proficiency in MS Windows 11
- Experience with MS Office 365 applications
- Experience with MS Teams
- Understanding of Linux
- Working knowledge of Cisco VoIP phones
Experience Required
- 2–3 years of technical experience
- 3–4 years of customer service experience
Education Required
- High school diploma and 3 to 4 years of work experience, or equivalent experience
- The Process: To apply for this position, please follow these steps: Apply for this job with your current resume. We’ll get back to you the same day with some feedback on your application. Next you’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.
Equal Opportunity Employer Statement:
HRU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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