General Description

The Plotter Support Specialist is responsible for providing technical assistance, maintenance, and troubleshooting for large-format printers and plotters across the organization. This role ensures plotters are fully operational, network-connected, and configured for end users. Responsibilities include diagnosing hardware and software issues, monitoring device performance, coordinating repairs with vendors, managing supplies, supporting installations or upgrades, offering user training, maintaining documentation, and collaborating closely with IT and facilities teams to minimize downtime. The specialist plays a critical role in delivering reliable printing services for engineering, design, and production teams.

Major Duties / Responsibilities

• Provide technical and customer service support for plotting workflows across design disciplines
• Maintain the daily operations and health of multiple Epson and HP plotters
• Perform regular plotter maintenance and troubleshooting
• Set up IP addresses, download printer drivers, and support installations or upgrades as needed
• Respond to customer issues, monitor plotter service and supplies, and replenish consumables
• Diagnose and resolve service issues using remote support or onsite resources as necessary
• Escalate more complex issues to specialized technicians or IT teams as needed
• Provide end user training for supported devices and document all processes
• Maintain accurate plotter asset inventories and manage device spares and mapping records
• Complete administrative tasks accurately and on schedule
• Regularly communicate issue status and resolution steps to customers and plotter vendors
• May need to travel between various buildings and locations within an assigned area
• Ability to stand for long periods, lift up to 50 lbs, and walk between multiple facilities daily

General Qualifications

• Strong eye for detail, organizational skills, and project management ability
• Self-motivated and works well under tight deadlines with minimal supervision
• Demonstrates a high level of helpfulness and exceeds customer expectations
• Dependable, flexible, and adaptable when priorities or deadlines shift
• Positive attitude and a team-oriented work style

Education & Training

• Associate's degree or equivalent experience in a related field

Experience

• 5+ years of experience in customer service, print services, academic technology, or IT support
• Strong technical troubleshooting skills for both hardware and software issues
• Excellent communication and customer service skills

Equal Opportunity Employer Statement (HRU-branded):

HRU is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.