Dealer Systems Trainer

Location: Albany, NY

Salary: $74,000 + Bonus + $500/month Car Allowance

Position Overview

We are seeking a motivated Dealer Systems Trainer to support dealership partners by driving the successful implementation, training, and long-term adoption of technology platforms that enhance customer experience and operational performance. This role serves as a key resource to dealership teams by delivering hands-on training, coaching staff, and helping locations maximize system usage and efficiency.

This is a field-based opportunity ideal for someone who enjoys travel, relationship-building, problem-solving, and helping teams succeed through technology.

Key Responsibilities

Training & System Implementation

• Lead the rollout, setup, and launch of dealership technology systems across assigned locations
• Deliver engaging in-person and virtual training sessions for dealership staff
• Guide teams through onboarding and ensure smooth transitions to new processes and tools
• Serve as the subject matter expert for assigned systems and platforms

Coaching & Performance Support

• Provide ongoing coaching to reinforce best practices and improve user adoption
• Identify workflow gaps and recommend solutions to increase productivity and efficiency
• Support dealerships with troubleshooting, process improvements, and operational challenges
• Use performance metrics and reporting tools to track progress and drive results

Relationship Management

• Build strong partnerships with dealership leadership, managers, and frontline staff
• Serve as a trusted advisor and primary point of contact for assigned accounts
• Collaborate with internal teams to ensure consistent communication and support

Territory Management

• Manage travel schedules and territory coverage to maximize dealership impact
• Utilize remote tools to support stores between on-site visits
• Maintain strong organization across multiple locations and priorities

Qualifications

Required

• 2+ years of experience in training, coaching, customer service, dealership operations, or related field
• Strong communication and presentation skills with the ability to engage all levels of an organization
• Comfortable learning and teaching technology platforms and performance systems
• Ability to travel up to 80%, including overnight travel
• Reliable transportation and residence within assigned territory

Preferred

• Bachelor’s Degree (completed or in progress)
• Previous dealership, automotive, or field training experience
• Experience working independently in fast-paced environments
• Strong organizational skills with a proactive mindset

Work Environment

• Field-based role supporting multiple dealership locations throughout the territory
• Frequent travel required
• Combination of on-site dealership visits and remote support

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected status, including Disability and Veterans.

#HRUProfessional