Maintenance Dispatcher

Employment Type: Temporary – Leave of Absence (LOA) Coverage

Position Summary

We are seeking a detail-oriented Maintenance Dispatcher to provide temporary coverage during a leave of absence. This position is responsible for receiving maintenance service requests, documenting issues in the computerized maintenance management system (CMMS), and coordinating with maintenance technicians to ensure service requests are addressed efficiently.

The ideal candidate will have strong communication, data entry, and organizational skills, along with experience using Microsoft Office and maintenance management systems such as Maximo.

Key Responsibilities

Maintenance Dispatching and Coordination

• Receive incoming phone calls from employees and other requestors regarding maintenance issues and service needs.
• Gather accurate and detailed information about maintenance requests, including the nature of the issue and required service.
• Contact and dispatch appropriate maintenance technicians to respond to service requests.
• Coordinate maintenance service calls to support timely resolution of reported issues.
• Communicate clearly with requestors and maintenance personnel regarding service needs.

Data Entry and Work Order Management

• Enter maintenance requests and service information into Maximo, the computerized maintenance management system (CMMS).
• Accurately document maintenance issues, service requests, and relevant information in the database.
• Create maintenance service requests based on information provided by requestors.
• Maintain accurate and organized records of maintenance activities and service requests.
• Ensure data entry is completed accurately and within required deadlines.

Administrative and Communication Support

• Provide administrative support for maintenance dispatching activities.
• Communicate effectively with maintenance technicians, internal departments, and service requestors.
• Use Microsoft Office applications and computerized database systems to manage maintenance-related information.
• Maintain attention to detail when documenting requests and communicating maintenance needs.

Required Qualifications

Education and Experience

• High school diploma or GED.
• Minimum of 1 year of database-related work experience.
• Experience using Microsoft Office applications.
• Experience working with computerized maintenance management systems (CMMS).

Technical and Administrative Skills

• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to enter, organize, and maintain information in computerized database systems.
• Excellent written communication skills, including proper grammar, spelling, and punctuation.
• Strong verbal communication and interpersonal skills.
• Ability to gather detailed information from requestors and communicate service needs to maintenance personnel.
• Strong organizational skills with the ability to manage deadlines and prioritize tasks.
• Detail-oriented approach to documentation and recordkeeping.

Preferred Qualifications

• 3+ years of experience in scheduling, dispatching, or coordinating service activities.
• 2+ years of experience using a computerized maintenance management system.
• Experience with Maximo CMMS.
• Basic knowledge of maintenance and repair trades, including:
• Electrical
• Instrumentation
• Electronics
• HVAC
• Plumbing
• Carpentry
• Mechanical maintenance
• Ability to recognize common maintenance issues and accurately categorize service requests within a maintenance management database.

EOE (Veteran/Disability)

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