Field Service Technician

Position Summary

Supports field service operations by troubleshooting technical issues, performing maintenance and repairs, and ensuring equipment meets customer requirements. Acts as a key liaison between customers, suppliers, and internal teams while supporting project execution, logistics, and configuration control.

Key Responsibilities

• Troubleshoot and resolve minor technical issues in the field
• Document problems, develop procedures, and communicate corrective actions to customers
• Assist in planning, estimating, and scheduling personnel and equipment for field service projects
• Support analysis of system deficiencies and provide input for design improvements
• Assemble, install, test, maintain, and repair equipment and systems
• Ensure products meet customer requirements and operational standards
• Assist in resolving field service issues, including scheduling conflicts and funding concerns
• Support pre-overhaul inspections and prepare discrepancy reports
• Serve as point of contact for customers, suppliers, and internal teams on technical and administrative matters
• Maintain configuration control databases and support logistics for assigned projects

Required Qualifications

Experience

• General mechanical experience (heavy equipment or similar)

Education

• High school diploma or equivalent

Core Skills

• Strong mechanical troubleshooting and repair skills
• Ability to document technical issues and communicate solutions clearly
• Basic project coordination and organizational skills
• Effective communication with customers and cross-functional teams

Preferred Qualifications

Experience

• Experience as a heavy equipment mechanic
• Bradley Fighting Vehicle maintenance experience strongly preferred

Skills

• Familiarity with military vehicle systems and field service environments
• Ability to support logistics and configuration control activities

EOE (including Disability/Veterans)

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