Help Desk Technician

Location: Hackensack, NJ (Hybrid – 3 days in-office, 2 days remote; subject to change)

Our client, a well-established regional law firm, is seeking a Help Desk Technician to join their IT team. This role provides first-line technical support to attorneys and staff, ensuring smooth daily operations across desktops, mobile devices, and collaboration platforms. The ideal candidate is proactive, customer-focused, and eager to thrive in a fast-paced professional services environment.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot issues related to Windows 11, Microsoft 365 (Outlook, Word), and iManage (strongly preferred).
• Support video conferencing platforms, including Microsoft Teams and Zoom.
• Maintain and track equipment inventory.
• Accurately document all support activities in the firm’s ticketing system.
• Travel as needed to other offices for support, buildouts, or expansions.
• Assist with shift coverage or extended hours when required.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Ability to quickly learn new systems and follow established procedures.
• Solid documentation and troubleshooting skills; capable of working independently or within a team.
• Prior law firm or professional services IT support experience preferred.
• Associate’s or Bachelor’s degree in Information Systems (or related field), or equivalent experience preferred.

Additional Details

• Schedule: Hybrid (3 days in-office, 2 days remote; flexibility required as schedule may shift).
• Location Requirement: Must live within driving distance of Hackensack, NJ, with reliable transportation (role is not accessible by public transit).
• Compensation: Non-exempt position (eligible for overtime).
• Benefits: Full benefits package offered.

This is an excellent opportunity for a motivated IT professional to join a respected law firm and play a key role in delivering high-quality support to a collaborative legal team.