Human Resources Generalist – Employee Relations (3rd Shift Support)

Position Overview

We are seeking an HR professional to provide dedicated support for employee relations and HR operations during off-shift hours. This role will serve as a key resource for employees and managers, providing guidance on HR policies, coaching leaders through workplace challenges, and supporting critical HR processes.

This is an excellent opportunity for a self-directed HR professional who thrives in an independent work environment and enjoys solving complex employee relations issues while partnering closely with leaders across the organization.

Schedule

Training Period

• Monday – Friday
• 12:00 PM – 6:00 PM

Regular Schedule

• Monday – Friday
• 4:00 PM – 1:00 AM
• One-hour unpaid break

This position is being introduced to provide dedicated HR support during third-shift operations. There is potential for extension based on business needs and program success.

Key Responsibilities

• Serve as the primary HR resource for employees and managers during assigned shift hours.
• Manage and resolve employee relations matters in a timely and professional manner.
• Counsel and coach managers on employee performance, workplace concerns, policy interpretation, and leadership best practices.
• Act as a subject matter expert for company HR policies, procedures, and programs.
• Support the development, maintenance, and continuous improvement of HR processes.
• Respond to and resolve inquiries submitted through the ServiceNow ticketing system.
• Partner with leaders to ensure consistent application of HR policies and practices.
• Handle sensitive and confidential employee information with discretion and professionalism.
• Identify opportunities for process improvement and operational efficiency within HR functions.
• Support a positive employee experience through effective communication and problem resolution.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Strong foundational knowledge of Human Resources principles and practices.
• Experience supporting employee relations activities and workplace investigations.
• Experience coaching and influencing managers at various levels of the organization.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently with minimal supervision.
• Strong problem-solving, critical thinking, and decision-making abilities.

Preferred Qualifications

• Experience supporting manufacturing, distribution, or operations environments.
• Experience working with HR case management or ticketing systems such as ServiceNow.
• Knowledge of employment law and HR compliance practices.
• Experience managing employee concerns in a fast-paced environment.

Desired Skills

• Strong relationship-building and conflict-resolution abilities.
• Ability to effectively influence and guide leaders through challenging situations.
• Comfortable working with diverse personalities and communication styles.
• Strong organizational and time-management skills.
• Ability to prioritize multiple issues while maintaining attention to detail.
• Customer-service mindset with a focus on employee support and engagement.

Why Join Us?

• Opportunity to make a direct impact on employee experience and workplace culture.
• High visibility role supporting leaders and employees across the organization.
• Collaborative HR environment with opportunities to drive process improvements.
• Unique opportunity to help establish and shape off-shift HR support operations.

EOE (including Disability/Veterans)

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