Warranty Claims Specialist

Hybrid

Description:

This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. The role provides direction and support to Dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner. It also provides clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing. This position adjusts and approves claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. The function ensures that SAGA is up-to-date to handle a smooth and accurate claim process to avoid unnecessary rejections and also review claims that fail SAGA edits. Finally, this role tracks warranty trends, trains dealer staff, new corporate employees and field employees regarding Audi Warranty Policy and Procedures, and SAGA as it pertains to Claims Adjusting.

Roles required to fulfill claim review requirement per the importer agreement. This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes technical analysis to ensure compliance with the established Warranty Policies and Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claims adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid. This roles also provides direct and timely support for field staff, corporate employees through telephone regarding claim input into SAGA and clarification on warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.

Requires to be onsite three days a week.

Experience:

2+ years dealer experience