Patient Care Coordinator (PCC)

Locations: Lansing, MI

Pay: $16.00/hr

Schedule: Full-time

Employment: 6-month contract-to-hire (pay increase upon conversion)

Benefits: 5 paid sick days + 2 paid holidays

Create a Boutique, White-Glove Patient Experience

Join a patient-focused healthcare team that believes every interaction should feel warm, personal, and supportive. As the first point of contact for our clinics, you’ll set the tone for each patient’s experience—welcoming them, guiding them through their care journey, and ensuring they feel confident and cared for from day one.

We’re looking for a friendly, outgoing professional who takes pride in exceptional service, enjoys building relationships, and wants a long-term career in healthcare. This role offers stability, growth potential, and the opportunity to make a meaningful difference in patients’ lives every day.

What You’ll Do

• Deliver exceptional, white-glove service to every patient interaction
• Welcome patients and create a positive, professional first impression
• Coordinate scheduling and ensure smooth clinic flow
• Communicate care information clearly and compassionately
• Support patients through administrative and financial processes
• Maintain accurate records with strong attention to detail
• Help create a calm, organized, and supportive clinic environment

Who You Are

• Naturally warm, friendly, and relationship-oriented
• Highly organized and dependable in a fast-paced setting
• Confident communicator who explains information clearly and kindly
• Detail-focused and accountable with patient information
• Calm and solution-oriented when priorities shift
• Motivated for long-term growth within a supportive healthcare team

What Success Looks Like

You help create patients who feel:

• Welcomed and cared for from their first interaction
• Informed and confident in their care decisions
• Engaged and consistent with appointments and treatment
• Loyal advocates who refer friends and family

How to Apply for This Job:

To apply for this position, please follow these steps: Apply for this job with your current resume. We’ll get back to you the same day with some feedback on your application. Next you’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.