Learning Technology Specialist (Contract)

Learning Platforms / LMS–LXP Support

Position Summary

The Learning Technology Specialist provides hands-on operational and technical support for enterprise learning platforms. This role focuses on system stability, platform updates, and user support—particularly during LMS transitions and ongoing platform optimization.

This is an execution-focused role supporting LMS/LXP environments, not leading platform ownership or migration strategy.

Key Responsibilities

Platform Administration & Support

• Administer and support enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
• Configure courses, curricula, learning paths, assignments, and user audiences
• Perform quality checks on content, metadata, and overall learner experience
• Provide Tier 2 support for platform issues, including troubleshooting and escalation

Operational Execution

• Support content uploads, testing, and validation (SCORM/xAPI)
• Assist with release testing, regression testing, and post-release validation
• Execute system configuration changes based on defined requirements
• Reduce operational backlog (tickets, data cleanup, reporting requests)

Data, Reporting & Integrations (Support-Level)

• Run and validate standard LMS/LXP reports
• Perform data validation related to completions, assignments, and user access
• Support Workday user file validation and identify data issues (no integration ownership)
• Document recurring issues and escalate trends to IT or vendors

Vendor & Stakeholder Support

• Partner with platform vendors to resolve defects and support tickets
• Support internal stakeholders (L&D, HR, IT) with platform-related questions
• Create and maintain documentation, FAQs, and standard operating procedures

Required Qualifications

• 5+ years of experience supporting enterprise LMS/LXP platforms
• Bachelor’s degree in Learning, HR, IT, or related field (or equivalent experience)
• Strong knowledge of LMS administration, learning assignments, and reporting
• Experience working with SCORM and/or xAPI content
• Ability to execute against defined processes and requirements
• Strong documentation and communication skills
• Experience with platforms such as Cornerstone, Degreed, and/or Workday

EOE Statement

EOE (including Disability/Veterans)

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