This is an opportunity to join an enterprise AI software company that has the potential to become the largest and #1 company across the globe in the recruitment category in the decade ahead. You'll be able to join a special team, and if you are willing to work hard, deliver world-class customer service and you aspire to grow with the company so that you can improve your life and have the brightest possible future this is a perfect opportunity for you.

At Loxo, we’re not simply offering you a job - we’re inviting you to join a team that is paving the future of the recruitment industry. In this role, you will be the front line of Loxo’s customer experience, maintaining the top echelon customer service that has helped Loxo grow into the leading Talent Intelligence Platform. 

We are looking for a teammate with the passion, desire, and tenacity to learn. We're looking for someone with a growth mindset and high potential. So if reading this excites you, we can’t wait to hear from you.

What You'll Do:

• Provide exceptional customer support through email, online chat, phone or video calls responding to inquiries in a timely and professional manner.
• Troubleshoot customer issues related to the platform's functionality, features, and integrations.
• Guide customers on how to effectively utilize the platform to achieve their goals.
• Identify and escalate complex issues to the appropriate team members.
• Contribute to the development of help articles and documentation to improve self-service resources.
• Stay up-to-date on the latest platform features and updates.

Who You Are:

• Customer-centric: You're passionate about providing outstanding service and going the extra mile to ensure customer satisfaction.
• Excellent communicator: You have strong written communication skills with the ability to explain complex information clearly and concisely.
• Tech-savvy: You're comfortable navigating software applications and learning new technologies quickly.
• Problem-solver: You're able to think critically and identify solutions to customer challenges and don't stop until you help solve the customer's problem.
• Team player: You thrive in a collaborative environment and are willing to support your colleagues.
• Growth mindset: You're eager to learn, develop your skills, and take on new challenges.
• Hard worker and committed to doing whatever it takes to deliver a world-class customer experience and level of service.

If you're looking for:

• A place where you can make a real difference in the customer experience
• A challenging role that offers opportunities for growth and development
• A dynamic and supportive team environment

Qualifications

• Technical Skills: Strong understanding of software applications and concepts. 
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Demonstrated ability to identify risks and manage difficult situations with poise and composure.
• Communication Skills: Excellent written and verbal communication skills with the ability to explain technical concepts clearly and concisely.
• English speaking
• Interpersonal Skills: Ability to build rapport and establish trust with customers at all levels.
• 2+ years experience working directly with customers.
• Familiarity with job boards (ie Indeed, LinkedIn), ticketing systems (ie Intercom, Zendesk), applicant tracking systems (ATS) or CRM databases.  
• Experience working with recruitment, SaaS, or HRIS is a plus.