We are growing our EDI Support Team and are looking for a skilled EDI Support Specialist to join us in providing exceptional service. In this key role, you will work to resolve EDI-related issues and support related activities.

The ideal candidate will have expertise with EDI solutions, a solid understanding of EDI mapping and operations, and experience with EDI VAN setup, AS2, and other direct communication protocols, including certificate management. Familiarity with Lanham products is a significant advantage for this position.

Strong communication skills are essential, particularly active listening and the ability to effectively restate and validate customer needs. Additionally, this role requires clear internal communication with the EDI team and broader company teams. Comfort working under pressure and maintaining professionalism in challenging situations are also critical for success.

Responsibilities:

• First line of support for customers using Lanham EDI and the BOL/ASN portions of E-Ship.
• Enabling the Lanham VAN for customers.
• Installing Lexicom AS2 direct communications for the VAN and/or direct communications.
• Setting up and renewing AS2 certificates.
• Providing Training Office Hours for partners using our On-Demand EDI education.
• Potentially assist with sales discovery calls and/or product demos with prospects and customers.

Requirements:

• A results-driven mindset with 2-4 years experience in business or sales development, preferably in enterprise software or cloud solutions.
• Background in supply chain, inventory management, or ERP sales support is desirable.
• Excellent communication skills, including presentation, demo, and follow up activities.
• Experience with distribution, manufacturing, or retail supplier companies is a plus.
• Candidates should demonstrate persistence and enthusiasm for sales support activities, and thrive in a collaborative, high-energy team environment.