Join a team where you’ll take ownership of a Dynamics NAV environment and play a central role in its evolution to Dynamics 365 Business Central, working across both day-to-day support and ongoing system improvements.

This individual will play a hands-on role in both user support and project initiatives, including a system migration to Business Central. The role requires a blend of functional understanding, technical capability, and strong communication skills, working closely with internal stakeholders and external partners to improve processes and system performance.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for users across Dynamics NAV and Business Central environments
• Support ERP initiatives, including system upgrades and implementations, with a focus on data cleanup, testing, and user training
• Configure and maintain Business Central to align with evolving business needs
• Partner with cross-functional teams to evaluate and implement system and process improvements
• Troubleshoot issues, gather requirements, and coordinate solutions with internal teams and external partners
• Document business processes, system changes, and support procedures to ensure continuity and scalability
• Assist in report design and development to support operational and financial visibility
• Track and communicate progress on projects, enhancements, and support requests
• Help manage timelines and priorities across multiple concurrent initiatives

Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field, or equivalent experience
• 3+ years of hands-on experience with Dynamics NAV and/or Dynamics 365 Business Central
• Experience supporting, maintaining, or enhancing ERP systems in a business environment
• Strong understanding of business processes and how they translate into system workflows
• Ability to document processes and communicate system impacts across departments
• Strong written and verbal communication skills

Preferred Experience

• Experience with integrations and interfaces involving Business Central
• Exposure to warehouse operations, inventory management, or related systems (barcoding, scanning, shipping/receiving, cycle counts)
• Experience supporting reporting and data analysis needs within an ERP environment

Additional Details

• This is a remote position within the United States
• Occasional travel may be required on a limited basis
• This role reports to IT leadership