Here’s a quick video sharing why you may want to work with us!
I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.
If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!
My promise to you:
I provide a FUN working environment.
We are constantly learning new things.
We are a team who wants to be the best at what we do, which means you have the BEST teammates.
I ALWAYS pay on time.
I treat all of my team members with respect and love.
Client Overview:
Allison, one of our clients, is looking to add an awesome unicorn who would directly support her billing manager.
Client Requirements:
- Must be able to work 20 hours weekly, with the potential for increased hours over time
- Must be able to work from 10am to 2pm Mountain Time (US)
- Must have strong written and verbal communication
- Must have excellent English grammar
- Intermediate tech skills; comfortable learning and navigating EHR and billing systems
- Highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
- Must be highly dependable, highly motivated, trustworthy, proactive, solution-oriented, and communicative
- Must be able to work effectively with individuals experiencing mental illness with compassion and professionalism
- A collaborative team player who communicates effectively
- Must be comfortable asking questions when clarification is needed
- Must have intermediate technical skills and be comfortable learning and navigating EHR and billing systems
- Must have a strong work ethic and ability to manage responsibilities independently
- Must demonstrate cultural competency and the ability to work with diverse populations
- US healthcare or US insurance experience or familiarity is highly preferred
- Experience working with EHR/EMR systems is nice to have
- Knowledge or training of HIPAA regulations and confidentiality is nice to have.
- General billing or invoicing experience highly preferred
Responsibilities/Tasks:
Must-Have Experience (Responsibilities You Must Be Proficient In):
These are the tasks the VA needs to handle independently and confidently from day one:
Revenue Cycle Management:
- Verify client insurance eligibility, benefits, and coverage
- Submit and manage insurance and EAP claims
- Process client payments and apply to appropriate dates of service (Ritten experience is a plus, and training will be provided!)
- Generate and distribute client invoices, superbills, and receipts
Electronic Health Record Maintenance:
- Audit billing components of client charts for accuracy
- Maintain accurate billing documentation and records within the EHR system
Client and Staff Support:
- Support the management of the billing specialist’s Gmail inbox
- Respond promptly and professionally to billing-related inquiries from clients and staff as needed to support the Billing Manager
Process Documentation & Improvement
- Assist the team in developing, updating, and maintaining billing SOPs and process documentation
- Document billing workflows, procedures, and best practices to support consistency and efficiency
- Identify process gaps and contribute to continuous improvement initiatives within the billing department
Compliance and Privacy:
- Maintain strict adherence to HIPAA guidelines and client confidentiality protocols
Nice-to-Have Experience (Responsibilities You Can Learn Over Time):
These tasks are valuable but can be trained on the job:
- Learn medical billing within a healthcare practice or organization
- Work in a healthcare setting and be familiar with healthcare workflows
- Assist with insurance claim follow-ups and resolution of billing-related issues
- Support the review and management of claim denials and reimbursement discrepancies
- Assist with payment posting and other revenue cycle management activities
- Learn practice-specific billing systems, processes, and workflows during onboarding
- Gain proficiency in additional communication and operational tools used by the team
Systems & Tools:
- Google Workspace (Docs, Sheets, Gmail, etc.)
- Healthcare billing systems
- Ritten (training provided)
- RingCentral (training provided)
- Ability to follow established SOPs, workflows, and documentation processes
Pay and Benefits:
- Competitive hourly rates
- Wellness package
- Squad Breaks (paid time off)
- Quarterly performance bonuses
- Holiday and year-end bonuses
- Annual appraisal
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Our super cool hiring process:
- We have real people communicating with you and looking at your application!
- We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
- At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!
Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.
IMPORTANT: Do not book on Rhino Julie's client booking page, this causes our potential clients to be unable to book sales calls with her. We love your enthusiasm, but Rhino Julie's job is to get clients for our virtual assistants to get their dream jobs. Our recruitment teams job is to take care of our applicants and help them match with their dream job. So, please apply here for your dream job and we will invite you for an interview if your qualifications match the job you're interested in. We cannot stress how important it is to leave her calendar open for her client calls.