Here’s a quick video sharing why you may want to work with us! 

I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:

I provide a FUN working environment.

We are constantly learning new things.

We are a team who wants to be the best at what we do, which means you have the BEST teammates.

I ALWAYS pay on time.

I treat all of my team members with respect and love.

Role Overview: 

We are looking for a detail-oriented and dependable Virtual Assistant to support Ryan with both administrative and light customer service responsibilities. This role requires someone who is tech-savvy, communicative, and comfortable working in a fast-paced environment.

Requirements:

• Full-time (8am-5pm ET, Monday to Friday).
• Must have project management experience or any similar role
• Detail-oriented and reliable.
• EXCELLENT verbal and written communication skills
• Familiarity with CRM or project management tools (preferably BuilderTrend)
• Comfortable coordinating with clients and subcontractors

Software tools used by the client:

• BuilderTrend
• Plaud Pin
• Apple Notes

Main Responsibilities:

Project Support

• Create and manage job folders and project documentation using Apple Notes and BuilderTrend
• Generate and send project proposals
• Track project progress, deadlines, and milestones
• Manage job creation, follow-ups, billing, and job close-outs
• Coordinate with subcontractors as needed
• Use tools like Plaud AI (or similar) for transcribing calls and routing them for review/action

Customer Support

• Communicate with clients to confirm project start dates and access details
• Provide light customer service via email or phone as needed
• Follow up on customer inquiries and assist with job status updates

Executive Assistance

• Manage Ryan’s calendar, including appointments, estimates, and site visits
• Organize and monitor Ryan’s email inbox for time-sensitive or actionable items
• Prepare summaries or task lists based on meetings or call transcriptions

Pay and Benefits:

• Competitive hourly rates
• Wellness package
• Squad Breaks (paid time off)
• Quarterly performance bonuses
• Holiday and year-end bonuses
• Annual appraisal

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Our super cool hiring process:

• We have real people communicating with you and looking at your application!
• We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it. 
• At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!

Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.

IMPORTANT: Do not book on Rhino Julie's client booking page, this causes our potential clients to be unable to book sales calls with her. We love your enthusiasm, but Rhino Julie's job is to get clients for our virtual assistants to get their dream jobs. Our recruitment teams job is to take care of our applicants and help them match with their dream job. So, please apply here for your dream job and we will invite you for an interview if your qualifications match the job you're interested in. We cannot stress how important it is to leave her calendar open for her client calls.