Here’s a quick video sharing why you may want to work with us! 

I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:

I provide a FUN working environment.

We are constantly learning new things.

We are a team who wants to be the best at what we do, which means you have the BEST teammates.

I ALWAYS pay on time.

I treat all of my team members with respect and love.

Client Overview:

Shelby specializes in helping patients understand their insurance benefits and billing, making complex processes simple and approachable. She is looking for a unicorn to help her with administrative and billing tasks.

Client Requirements:

• Must be able to work 20 hours weekly, with the potential for increased hours over time
• Must be able to work any 4-hour block between 8am to 5pm Pacific Time (US)
• Must have strong English communication skills (written and verbal)
• Must be comfortable calling insurance companies.
• Must be highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
• Must be highly dependable, highly motivated, trustworthy, proactive, and solution-oriented
• Must love learning

Responsibilities/Tasks:

Must-Have Experience (Responsibilities You Must Be Proficient In):

These are the tasks the VA needs to handle independently and confidently from day one:

Insurance Verification & Follow-Up:

• Contact insurance companies online through the EHR system and by phone to verify coverage, benefits, and claim status
• Conduct follow-up calls regarding outstanding claims and insurance-related inquiries
• Learn and understand insurance benefits and terminology including deductibles, coinsurance, allowed amounts, and copays (Shelby will provide training)
• Learn about the charges and how to calculate how much a patient should pay or be credited after hearing back from the insurance company
• Document call outcomes and update records accurately based on provided instructions

Billing Support:

• Assist with billing-related administrative tasks and maintain accurate records
• Follow provided spreadsheets, notes, and instructions to complete billing and insurance-related follow-up tasks
• Contact insurance companies using provided information and call guidelines to obtain updates and resolve outstanding issues
• Review insurance payments and help ensure charges are processed correctly
• Support the tracking and resolution of billing discrepancies as needed
• Review the aging report and contact the insurance company to find out why they haven’t responded if over 45 days

Data Entry & Record Management:

• Enter and maintain accurate client, insurance, and billing information within company systems
• Update spreadsheets, records, and documentation with a high level of accuracy
• Organize and maintain administrative data to support efficient operations

Payment Reconciliation & Account Review:

• Match insurance payments to corresponding charges within the system
• Assist in identifying patient balances and determining financial responsibility
• Review payment activity and support reconciliation processes to ensure account accuracy

Pay and Benefits:

• Competitive hourly rates
• Wellness package
• Squad Breaks (paid time off)
• Quarterly performance bonuses
• Holiday and year-end bonuses
• Annual appraisal

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Our super cool hiring process:

• We have real people communicating with you and looking at your application!
• We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it. 
• At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!

Please note that there is a 1-time Profile that you will help us fill out before the Paid Test. This profile will be sent to our clients, along with your Paid Test results. We value you as a person, and we value your time. Once you're in with Rhino Squad, you're IN, and you have lots of job opportunities available to you. So we appreciate your help in preparing your details to present to our clients.

IMPORTANT: Do not book on Rhino Julie's client booking page, this causes our potential clients to be unable to book sales calls with her. We love your enthusiasm, but Rhino Julie's job is to get clients for our virtual assistants to get their dream jobs. Our recruitment teams job is to take care of our applicants and help them match with their dream job. So, please apply here for your dream job and we will invite you for an interview if your qualifications match the job you're interested in. We cannot stress how important it is to leave her calendar open for her client calls.