Contract: Full-time, Permanent

Work-mode: On-site

Working Hours: Monday to Friday from 08.00 to 17.00 hours with 1 hr for lunch. After office hours will be required.

Location: Limassol, Cyprus

Salary: Up to €2,700 gross per month (negotiable - depending on experience and qualifications)

Our client is an offshore company that began in Limassol, Cyprus, over forty years ago, in 1980. The family-run cargo ship-owning company soon became a specialist in managing and operating towage and salvage vessels. With growing expertise, they entered the nascent Eastern Mediterranean’s offshore Oil & Gas sector. They developed strong working relationships with oil majors worldwide, providing well-equipped vessels and skilled crew for effective oil rig support, survey, dive and ROV operations. Along the way, they developed a network of dedicated ancillary offshore and onshore services, which makes them one of the sector’s only horizontally integrated operators.

Responsibilities:

• Provide 1st and 2nd line support to vessels, crew, clients and multisite offices.
• Resolve tickets based on the defined priority level and within the specified timeframe.
• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solutions based on the issue and details provided.
• Direct unresolved issues to the next level of support.
• Record events and works performed to resolve issues within the system.
• Identify and suggest improvements to procedures.
• Manage and maintain the IT Asset Register with accurate inventory and record all hardware and software purchased and allocated.
• Ensure IT familiarisation is conducted with new employees.
• Install, configure and troubleshoot new and existing hardware, operating systems and software applications on laptops, printers, mobiles, tablets, NAS and CCTV.
• Perform user account setup on workstations and mobile devices.
• Sustain network integrity, server deployment, and security.
• Evaluate risk and develop network recovery and backup processes.
• Educate colleagues about security software and best practices for information security.
• Ensure activities are within the limits of applicable laws, codes and regulations.
• Protect systems by defining access privileges, control structures, and resources
• Maximise performance by troubleshooting problems and outages and scheduling upgrades.
• Lead by example.
• Monitor areas of responsibility and communicate any potential issues.
• Any other reasonable duties as defined by the role and management.

Requirements:

• Degree in Computer Science, Information Technology, Engineering or a related field.
• Minimum of four years of experience in a similar role.
• Knowledge of Windows 10, Active Directory (DHCP, DNS, user accounts), Antivirus systems, MS Office 365/Outlook, OneDrive and Teams.
• Ability to repair computers/laptops and replace or clone disks would be considered an advantage.
• Experience with computer networks, network administration and installation.
• Clean Criminal Record.
• Proficient in English.
• Ability to handle confidential information sensitively and tactfully.
• Excellent communication and time management skills – planning, prioritising and organising.
• Familiar with Android and iOS.
• Flexible in work times. Will be required to work outside of normal office hours and may be required to travel overseas as operational requirements demand.

Benefits:

• Wellness Initiative - €150.00 one-off payment for the purchase of gym equipment or membership.
• End of year bonus based on your performance and companies’ performance.
• Birthday off.
• Easter Tuesday off.
• New Years Eve off.
• Early Friday departure – 1 hr prior to contracted office hours.
• Scaling holidays – On the 3rd yr plus 1 day we will add 1 day, 4th yr we will add another 1 day, 5th yr we will add another 1 day, up to a total of 3 days added.