Contract: Full-time, Permanent

Work-mode: On-site

Location: Limassol, Cyprus

Salary: Up to €3,000 gross per month (depending on experience and qualifications)

Our client is a fast-growing global fintech group with a mission to empower the next generation of investors in emerging markets. With over two million clients in 150 countries and a portfolio of trusted brands in the online trading space, they provide cutting-edge platforms, tools, and market access to help individuals become their own wealth managers. The company operates across four continents and fosters a dynamic, multicultural, and collaborative working environment focused on innovation and professional growth.

Responsibilities

• Provide Level 2 technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related applications
• Troubleshoot and resolve complex user issues involving permissions, mail flow, collaboration tools, and security settings
• Manage user accounts, licenses, and groups using Microsoft 365 Admin Centre and Azure Active Directory
• Monitor service health, respond to incidents and outages, and communicate status updates to relevant stakeholders
• Document troubleshooting processes, technical resolutions, and configuration updates in the internal knowledge base
• Support integration of Microsoft 365 tools with other business applications and systems
• Maintain and provide support for office IT equipment such as desktops, laptops, printers, scanners, and VoIP phones
• Assist in the setup, maintenance, and troubleshooting of network devices and peripherals
• Collaborate with infrastructure teams to ensure network availability and performance
• Maintain accurate documentation and inventory of IT assets, system configurations, and licenses

Requirements

• Minimum 5 years of experience in a similar technical support role
• Proven hands-on experience as a Level 2 IT Specialist, with strong focus on Microsoft 365 administration
• In-depth knowledge of Microsoft 365 suite: Exchange Online, SharePoint, Teams, OneDrive, and Azure AD
• Experience with PowerShell scripting for Microsoft 365 management is highly desirable
• Familiarity with Microsoft 365 security, compliance, and governance tools
• Proficient in supporting desktops, laptops, printers, and network equipment in an office environment
• Basic to intermediate knowledge of Windows Server, virtualization technologies, and backup solutions
• Strong problem-solving and troubleshooting capabilities
• Effective communication and interpersonal skills, able to work with both technical and non-technical stakeholders
• Experience with IT ticketing systems and ITSM best practices
• Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Enterprise Administrator Expert, CompTIA Server+) are preferred
• Working knowledge of networking concepts, identity management, and cloud infrastructure
• Experience supporting Apple devices (macOS, iOS, iPadOS) is a plus

Benefits

• Compassionate Allowance 
• Global Events  
• Annual Leave - 40 days (includes Public Holidays)
• Discretionary Annual Bonus 
• Health Insurance for employees
• Health Insurance for dependents
• Life & Critical Illness Cover
• FLEX Ben – Cash allowance through virtual MasterCard or payroll on a quarterly basis (Cash allowance/via Virtual Credit Mastercard to the value of 4500 EUR annually, paid in monthly instalments)