Contract: Full-time, Permanent

Work-mode: On-site

Location: Limassol, Cyprus

Salary: Up to €3,000 gross per month

Working Hours: Monday to Friday from 9am to 5pm

Our client is a privately owned family office based in Limassol, managing a diverse portfolio of business, investment, and personal interests. The organisation operates in a fast-paced, confidential environment and values professionalism, integrity, and technical excellence. With a growing internal IT function, the team is seeking a dedicated and proactive IT Support Specialist to contribute to the smooth operation of its technology ecosystem.

We are seeking a detail-oriented and service-driven IT Support Specialist to join the IT team. The successful candidate will act as the first point of contact for all day-to-day IT support requests, ensuring effective troubleshooting, system reliability, and smooth end-user operations. This is an excellent opportunity for a junior-to-mid-level IT professional who is eager to grow their technical skills within a supportive and dynamic environment.

Responsibilities

• Serve as the first-line point of contact for IT queries via helpdesk, email, or in-person
• Diagnose and resolve hardware, software, and network issues for end-users
• Provide support for desktops/laptops, printers, phones, and other office hardware
• Assist with installation, configuration, and updates of IT hardware and software
• Maintain accurate IT inventory records (devices, licenses, accessories)
• Perform basic preventive maintenance and diagnostics on IT systems
• Create and manage user accounts, passwords, email addresses, and permissions
• Support onboarding and offboarding processes from an IT perspective
• Assist with routine system and network administration tasks
• Document IT procedures, troubleshooting steps, and solutions for internal use
• Support compliance with internal IT policies and data-security standards
• Contribute to the implementation of IT infrastructure, software deployments, and upgrades
• Participate in testing, documentation, and rollout of new systems or updates

Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• 1–3 years’ experience in IT support, helpdesk, or similar role
• Hands-on experience with Windows 10/11, Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
• Understanding of network principles: DNS, DHCP, VPN, TCP/IP, VLAN
• Basic knowledge of IT security principles and firewalls
• Strong troubleshooting and analytical abilities
• Excellent written and verbal communication
• Ability to work under pressure and manage multiple support requests efficiently
• Proactive, well-organised, and attentive to detail
• Strong interpersonal skills and a willingness to learn and grow

Benefits

• Competitive salary
• Private medical coverage
• Permanent employment contract
• Discretionary annual bonus

Clear career progression opportunities into roles such as:

• IT Specialist
• Systems Administrator
• Network Support Analyst