Contract: Full-time, Permanent

Work-mode: On-site, Monday to Friday 09:00 – 17:00 with 30 min break included

Salary: €1.350 gross p/m rising to €1.550 gross p/m after 3-month review + monthly bonus up to €500

Location: Limassol Cyprus

Since 2012, our client has been an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all their customers’ needs. They offer full turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ turnkey solutions brands. They strive to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators searching for a one-stop business solution.

Responsibilities:

• Be the primary point of contact, building and managing long-term close relationships with a portfolio of allocated B2B clients.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Manage multiple B2B clients in a professional and organized manner. Complete regular client review e-meetings. Create and manage backlogs of client requirements.
• Take part in negotiating, creating, and executing joint marketing campaigns with the B2B client.
• Work with B2B clients to compile data and insights on product performance, the effects of targeted campaigns and promotions etc.
• Up-sell the existing B2B clients for new products and premium offerings. Work with them to broaden the product footprint within their business.
• Liaise with the Product team as well as other internal departments to effectively respond to client's inquiries and concerns, including Operations and CRM, and to communicate feedback on client requirements,
• Work towards achieving the individual targets and reaching the department KPIs
• Analyse B2B client services and traffic patterns to advise on customer growth
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships

Requirements:

• A university/college education is preferred.
• A minimum of 1 year of experience in Account Management or a relevant position is required.
• Exceptional verbal and written communication skills in English are required. Additional languages are a plus.
• Excellent listening, negotiation, and presentation skills
• Experience working with CRM software (i.e., Asana) and MS Office (particularly MS Excel)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Self-motivated and able to thrive in a results-driven environment
• Attention to detail and quality of work
• European citizenship

Benefits:

• Career development
• Hybrid working model
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary vouchers on Birthdays and additional occasions
• Supportive and positive working environment