Contract: Full-time, Permanent

Work-mode: Hybrid or Remote

Salary: Negotiable

Location: Europe

Our client is a licensed payments company, a principal member of Visa and Mastercard. Along with payment acceptance, they provide core banking services to their clients. Their offices are located in Frankfurt am Main, Limassol and London. They are a well-established company with over a decade in the payments business. The company's mission is to empower businesses' growth through payments and innovation.

Our client is looking for a self-motivated Product Manager to build capabilities on their internal platform to support a Risk team to manage the fraud and chargeback management processes. Your primary focus will be to reduce the occurrence of fraud and chargebacks that merchants may experience during the payment acceptance process as well as support them in managing dispute cases. With full understanding of the intricacies of the chargebacks and dispute management process you are going to develop further fraud prevention tools for merchants and internal teams with a keen awareness of the needs of merchants who seek to prevent or reduce financial losses.

Responsibilities:

• Identify stakeholders’ problems and build scalable solutions that bring value.
• Set goals, track metrics, and use data as your tool to make the right decision and support your position.
• Stay current with industry trends, emerging threats, and regulatory changes to proactively address potential threats.
• Develop the roadmap and requirements based on your communication with stakeholders and prioritise accordingly.
• Conduct in-depth market research to identify the evolving threats and fraud trends, competitive landscape as well as merchant needs in the context of fraud prevention and chargeback management.
• Evaluate opportunities, bring proposals, and support them with data.
• Assess, connect and evaluate third party providers based on current needs.
• Lead the team and deliver according to expectations.

Requirements And Skills:

• A combination of 3+ years in a Product manager/Product owner/Risk manager role and at least 2 years’ experience working for a payment processor, PSP, fraud prevention or dispute management solution platform or an acquirer.
• In-depth knowledge of the payments industry and financial services.
• Strong understanding of fraud types, chargeback processes, and their impact on financial institutions and merchants.
• Understanding of the fraud prevention using Machine Learning and AI is a plus.
• Strong analytical skills, ability to get insights from data and act on it.
• Understanding of market trends and driver product development accordingly.
• Experience collaborating with cross-functional teams, including fraud analysts, legal, compliance, and technology teams, to implement effective solutions.
• Leadership skills, ability to lead, motivate and coach team members to build a high performing team.
• Excellent stakeholders’ management skills.
• Exceptional verbal and communication skills. Fluent English.

Benefits:

• Competitive salary.
• Career opportunities.
• Flat hierarchy.
• International working environment.
• 28 days of vacation as well as 24/31.12. extra holidays.
• Modern technology – pick up Mac or Windows laptop.
• Team events.
• Snacks in the kitchen.
• Restaurant checks to use for lunches (Sodexo).
• Hybrid working.
• Relaxation room with a massage chair.
• Free parking based on availability.
• Possible bonus payment if the business year is successful.