Contract: Full-time, Permanent

Work-mode: Remote, Hybrid or On-site

Salary: Open to negotiate

Location: Flexible

Our client is a global and well-established, CySEC-regulated business based in Limassol, Cyprus, with offices in Nicosia, Paphos and Asia. They are currently seeking a Support Officer ( Thai Speaking ) to be based either remotely from outside of Cyprus or On-site/Hybrid work-mode within Cyprus.

Responsibilities

• Dealing directly with clients’ queries over chat system or email, depending on how the query was initiated and is responsible for replying to the client within 24 hours.
• Resolving misunderstandings and handling “difficult” clients in a polite and professional manner
• Directing unresolved issues to designated people and/or departments; communicating and
• coordinating with them and responding to clients requests accordingly
• Promoting the products and services offered by the company to the clients by means of chat system and e-mail
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeping up to date with promotions and products offered by the company
• Maintaining confidentiality and professionalism in all instances
• Completing service-related tasks as requested by the manager
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
• Requesting relevant documents from clients in case they are not provided
• Following and keeping up to date with new internal procedures
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Requirements

• Experience in customer care or any other relevant field
• A native speaker of Thai is a must
• Strong English communication skills, both written and verbal, are a must
• Strong customer care skills
• Excellent client-handling skills
• Strong communication and interpersonal skills
• Excellent organisational skills
• Business acumen
• Teamwork and problem-solving skills
• Hardworking and able to cope under pressure
• Excellent computer literacy