Contract: Full-time, Permanent

Work mode: On-site

Working hours: Monday to Sunday (5 -day shifts) 08:00 – 16:00 & 16:00 – 00:00 & 00:00 – 08:00

Salary: €1.500, after 6th month review €1700 + extra 20 euro per night shifts (average 5 per month) & (Quarterly Bonus after probation period: up to €400 / 3 months

Location: Limassol, Cyprus

Since 2012, our client has been an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all our customers’ needs. They offer full turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of their clients’ turnkey solutions brands. They strive to provide only the highest quality cutting-edge gaming platform, with the know-how and full customer support service for online casino and sportsbook operators searching for a one-stop business solution. They already have more than 80 well-established partners in the casino vertical. Licensed out of the U.K. and Malta with offices in Cyprus and Israel, they continue their rapid global growth.

Responsibilities:

• Monitor customer accounts to detect fraudulent patterns and suspicious activity, ensuring the integrity of transactions and preventing financial loss.
• Investigate suspicious account transactions and sports-related risks, report findings, and undertake remedial actions to mitigate potential losses.
• Utilize fraud and payment systems to optimize deposit conversion rates, maintain a favourable chargeback ratio, and process all withdrawal requests in a timely manner.
• Monitor, operate, and manage all risk tasks, ensuring effective estimation and decision- making in high-pressure situations.
• Assist Customer Support teams by resolving customer queries related to payments, fraud, and sports risk, ensuring professional and clear communication.
• Uphold professionalism in all interactions, ensuring that business objectives are met while providing a high level of service to customers and stakeholders.

Requirements:

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience is preferred but not mandatory;
• Excellent command of the English language;
• Attention to details and quality of work;
• Computer literate and proficient user of Excel;

Benefits:

• Career development
• 21 days Paid Annual Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts on a wide range of products and services (from Health & Wellness and
• Fitness to Beauty and Food & Beverages)
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment