Contract: Full-time, Permanent

Work-mode: On-site

Salary: Up to €1,500 gross per month (depending on experience and qualifications)

Location: Limassol or Nicosia, Cyprus

Responsibilities

• Dealing directly with clients’ queries over chat system or email depending on how the query was initiated and is responsible for replying to the client within 24 hours.
• Resolving misunderstandings and handling “difficult” clients in a polite and professional manner
• Directing unresolved issues to designated people and/or departments; communicating and
• coordinating with them and responding to clients' requests accordingly
• Promoting the products and services offered by the company to the clients using a chat system and e-mail
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeping up to date with promotions and products provided by the company
• Maintaining confidentiality and professionalism in all instances
• Completing service-related tasks as requested by the manager
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
• Requesting relevant documents from clients in case they are not provided
• Following and keeping up to date with new internal procedures
• Always act in the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Requirements

• Experience in customer care or any other relevant field
• Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
• Strong English communication skills, both written and verbal, are a must
• Strong customer care skills
• Excellent client-handling skills
• Strong communication and interpersonal skills
• Excellent organisational skills
• Business acumen
• Teamwork and problem-solving skills
• Hardworking and able to cope under pressure
• Excellent computer literacy
• Willingness to do morning, afternoon and night shifts every week
• Valid work permit required

Package

• Attractive remuneration package
• Monthly bonuses based on personal performance
• Corporate fund scheme
• Discretionary bonus based on company's and personal performance
• Discount benefit card
• Referral Bonus
• Friday Lunch and daily snacks and beverages at the office
• Yearly Training Budget – Udemy membership per department
• Training opportunities for growth and personal development
• Up to 25 days of holiday per year