Contract: Full-time, Permanent

Work-mode: On-site

Salary: Open to negotiate

Location: Malaysia

Our client is a global, well-established, CySEC-regulated business based in Limassol, Cyprus, with offices in Nicosia, Paphos and Asia. They are currently seeking a Retention Officer to be based in Malaysia.

Responsibilities:

• Develop and implement effective customer retention strategies to ensure client satisfaction and loyalty.
• Proactively engage with existing clients through various communication channels, including phone calls, emails, and live chat.
• Monitor and analyze client trading activities to identify potential issues and provide timely solutions.
• Collaborate with other departments to address client concerns and ensure a seamless customer experience.
• Provide clients with information on market trends, trading strategies, and new product offerings to enhance their trading experience.
• Conduct regular feedback sessions to understand client needs and gather insights for continuous improvement.
• Execute targeted retention campaigns and promotions to encourage trading activity and client loyalty.
• Keep abreast of industry trends, market changes, and competitor activities to make informed recommendations for improvement.

Requirements:

• Degree in a business-related or any other field
• At least 1-year previous experience as a Retention Officer or a similar position
• Fluency in Malay and English
• Excellent negotiation skills
• Outstanding communication and interpersonal skills
• Dynamic and innovative
• Self-motivated and target-oriented
• Strong computer literacy