Contract: Permanent, Full-time

Work-mode: On-Site

Salary: Up to £35,000 gross per annum

Location: London, United Kingdom

Responsibilities: 

• Engage with prospective clients via various communication channels, including calls and emails to secure bookings.
• Upselling of appointments to increase product sales/revenue.
• Analyse and optimize our current revenue streams and strategies, ensuring the maximum utilization of our clinics.
• Undertake effective stock takes and audits regularly.
• Support in the management of clinic staff, always ensuring it is in line with HR policy and procedures.
• Report staff issues as they arise, update relevant platforms e.g., lateness and escalate to the Head of Clinics where necessary.
• Ensure employee KPIs are monitored and exceeded.
• Ensure clinic standards and treatments are maintained in both clinics.
• Resolve complaints in a timely and professional manner.
• Manage clinic diaries, ensuring the clinics are maximising every opportunity.
• Answer and review phone calls to ensure KPI’s are met.
• Undertake end of day cashing up.
• Ensure high standards of hygiene are maintained in the clinics at all times.

Requirements:

• 3+ years’ experience in a similar role
• Proven experience in sales strategy development and execution
• Excellent communication and interpersonal skills
• Good time management and organisational skills
• Attention to detail and a results-oriented mindset

Benefits:

• 28 days holiday including bank holidays to increase with longevity of employment
• Pension scheme
• Employee Referral scheme
• Discount on products and treatments
• 12.5% commission on all product sales
• Social events and corporate events