Customer Service Executive

Location: Silivri

We are seeking a motivated, results-oriented, and customer-centric Customer Service Executive to join our dynamic Sales team. In this role, you will be responsible for nurturing high-level customer relationships, driving strategic account growth, and ensuring operational excellence.

What You Will Do

Account Management & Relationship Building

Act as the primary point of contact, ensuring clear and effective communication of product value to customers.

Manage the end-to-end order process: from receiving orders and internal coordination to final delivery and customer updates.

Conduct regular site visits to strengthen partnerships and proactively resolve any service or product-related issues.

Analyze and optimize periodic order quantities to ensure supply chain efficiency for existing clients.

Sales Strategy & Market Expansion

Identify and capture growth opportunities within the existing portfolio and actively hunt for new target accounts.

Monitor competitor activities and market trends to protect and expand market share.

Prepare, present, and follow up on professional quotations and commercial proposals.

Financial & Operational Excellence

Manage the financial health of accounts by tracking collections and ensuring the timely control of receivables.

Collaborate cross-functionally with internal departments to ensure seamless service continuity and customer satisfaction.

What We Expect

Bachelor’s degree from relevant faculties.

Minimum 6 years of proven sales experience, preferably in a manufacturing or technical environment.

Strong creativity, communication, teamwork, and technical understanding.

Disciplined, proactive, dynamic, fair, and solution-oriented personality.

Ability to express ideas clearly and work with determination to achieve results.

Key Competencies

Exceptional relationship management and communication skills.

Superior cross-functional coordination and multi-tasking abilities.

An analytical, detail-oriented, and structured approach to account management.

What We Offer

Private Health Insurance

Energy Allowance

Bayram Vouchers

Shopping Vouchers

Education Allowance

Marriage and Baby Grants

Employee Assistance Program (EAP)

Shuttle Service Routes

Istanbul (Silivri, Selimpaşa, Kumburgaz, Beylikdüzü, Esenyurt, Yenibosna, Sefaköy, Yeşilpınar, Çanta, Değirmenköy, Gümüşyaka)

Tekirdağ (Çorlu)

Factory Location: Silivri, Istanbul, Türkiye

Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.

Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference.

We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.