Work Model: Hybrid (2 days a week onsite)

Allows Relocation:   No, must be within 75 miles

SUMMARY

The State of Michigan is seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). The selected contractor will be responsible for the administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.

This position requires close collaboration with business stakeholders, DTMB infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support.

RESPONSIBILITIES

• Support the REDCap application hosted in AWS with user/project management, reports and surveys.
• Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University.
• Install, configure, and support REDCap External Modules using PHP on Linux/AWS environments including Apache/Nginx.
• Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
• Serve as the primary technical contact for REDCap-related issues.
• Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
• Prepare the scripts to load data to Redcap database using Data import tool or using Redcap APIs.
• Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
• Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training.
• Monitor application performance and proactively identify and resolve issues.
• Support disaster recovery, backup validation, and system recovery activities.
• Develop automation scripts for reporting, and data validation (PHP and SQL).
• Maintain MySQL databases, perform queries and validation.
• Maintain technical documentation, standard operating procedures, and configuration documentation.
• Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
• Participate in change management, release management, and production support activities.
• Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
• Create and maintain Azure DevOps work items for REDCap enhancements, defects, upgrades, API development, and maintenance activities.
• Maintain priorities, assignments, status, dependencies, and target completion dates.
• Monitor dashboards and reports to identify aging or overdue work.

• Provide status reporting to IT leadership and Public Health program stakeholders.

Technical Skills

• PHP Microservices Development
• MySQL database management
• PHP configuration and troubleshooting
• RESTful APIs
• Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, security groups)
• Apache/Nginx web servers
• OIDC/SAML integration
• Writing, testing, debugging PHP
• Python scripting
• HTML, CSS, JS front-end coding
• REDCap API integration
• REDCap External Modules implementation
• REDCap administration (user/project management, reports and surveys)
• SSL/TLS certificate management and HIPAA compliance
• Identity and Access Management
• Application Monitoring
• Backup and Disaster Recovery
• Vendor Coordination
• Technical Documentation
• Analytical Problem-solving and Troubleshooting
• Adept Learner

Deliverables

• Maintain a secure, stable, and available REDCap environment.
• Complete REDCap upgrades and patches according to vendor recommendations.
• Ensure successful operation of REDCap integrations, APIs and External Modules.
• Develop automation scripts for reporting, and data validation (PHP and SQL).
• Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
• Maintain MySQL databases, perform queries and validation.
• Resolve production issues within established service levels.
• Support user onboarding, access management, and troubleshooting.
• Maintain system documentation and operational procedures.
• Provide knowledge transfer and operational documentation to State staff.

Soft Skills

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Experience collaborating with cross-functional technical and business teams.

QUALIFICATIONS

Required:

•    Five or more years of experience with PHP Microservices development with configuration and troubleshooting.

•    Five or more years of experience with MySQL database management.

•    Five or more years of experience with PHP configuration and troubleshooting.

•    Five or more years of experience with Python scripting for loading and query data.

•    Five or more years of experience designing, developing, implementing and troubleshooting RESTful APIs.

•    Five or more years of experience supporting enterprise web applications hosted on AWS.

Preferred:

•    Experience supporting REDCap in a public health, healthcare, higher education, or research environment.

•    Experience with REDCap API integration and External Modules implementation.

•    Experience with Twilio / SMS survey gateway.

Additional:

• Five or more years of experience with PHP Microservices development with configuration and troubleshooting.
• Five or more years of experience with MySQL database management.
• Five or more years of experience with PHP configuration and troubleshooting.
• Five or more years of experience with Python scripting for loading and query data.
• Five or more years of experience designing, developing, implementing and troubleshooting RESTful APIs.
• Five or more years of experience supporting enterprise web applications hosted on AWS.
• Experience using AWS Cloud services (EC2, S3, VPC, security groups).
• Experience with Apache or Nginx web servers.
• Experience with OIDC/SAML integration.
• Experience with SSL/TLS certificate management and HIPAA compliance.
• Experience managing application security, authentication, and user access.
• Experience coordinating software upgrades and vendor support.
• Experience with End-user support, documentation and training.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience supporting REDCap in a public health, healthcare, higher education, or research environment.
• Experience with REDCap API integration and External Modules implementation.
• Experience with Active Directory, LDAP, or Single Sign-On (SSO).
• Experience using ServiceNow or another enterprise ticketing system.
• Experience with DevOps or similar tools.
• Experience supporting API integrations with enterprise applications.
• Experience with Python scripting for automation.
• Experience with SSIS/ SQL Server agent.
• Experience with Twilio / SMS survey gateway experience.
• AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
• Knowledge of HIPAA, security, and data privacy best practices.

To ensure compliance with company policy and client requirements, an ID verification tool may be used to verify candidate location and identity prior to submittal.

BENEFITS

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.