Work Model: Hybrid

Allows Relocation:   No, must live within 60 mins

SUMMARY

We’re seeking a mid-level ITS Business Analyst (5+ years experience) to support vendor-delivered technology projects and selected internal application initiatives. You will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and help plan communication and training to ensure smooth adoption. The role also contributes to production support, triaging issues and clarifying bugs with development and vendor teams.

RESPONSIBILITIES

• Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
• Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
• Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
• Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
• Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
• Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
• Gather and refine requirements for internal application enhancements and minor projects.
• Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.

QUALIFICATIONS

·        5+ years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst)

·        Work Onsite every Tuesday 

To ensure compliance with company policy and client requirements, an ID verification tool may be used to verify candidate location and identity prior to submittal.

BENEFITS

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.