Work Model: Hybrid (one day a week)

Allows Relocation: NO, must be within 80 miles

SUMMARY

The Department of Children and Families depends on the core, mission-critical applications, CTKIND and IV-E, Connecticut’s Federally-reimbursed CCWIS (Comprehensive Child Welfare information system) used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally, CTKIND is continuously updated in compliance with the agency's ongoing goal of improving the safety, permanency and well-being of children in care and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT.   

Department of Administrative Services - Bureau of Information Technology Solutions (DAS-BITS) provides technology expertise and services as well as an information systems infrastructure for the Department of Children and Families (DCF) and its roughly 3,300 employees. DAS-BITS strives to improve continually improving technological services that are cost-effective and of the highest effectiveness and quality. 

RESPONSIBILITIES

The agency needs the service of a mid to Senior level BI/Tableau Admin. The candidate will be responsible for platform administration, incident management, troubleshooting, user support, monitoring, and ensuring the reliability of business-critical reporting and analytics services. Specifically, the candidate will be responsible for Administer Tableau Cloud sites, projects, users, groups, permissions, and security in Dev Test and Production environments and Support and troubleshoot Azure SQL Database and MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.  

Specific Services Required: 

In the role of the BI / Tableau Admin, the following services are required: 

·                 Administer Tableau Cloud sites, projects, users, groups, permissions, and security.

·                 Monitor platform health, extract refreshes, subscriptions, and scheduled jobs.

·                 Troubleshoot Tableau performance, connectivity, and reporting issues.

·                 Support report developers, analysts, and business users.

·                 Deploy and Promote Reports to different Environments

·                 Support and troubleshoot Azure SQL Database environments used for enterprise reporting.

·                 Investigate reporting data issues and perform data validation activities.

·                 Monitor database connectivity, query performance, and data refresh processes.

·                 Assist with SQL/SOQL troubleshooting and performance optimization.

·                 Monitor and support Azure Data Factory pipelines that load Salesforce and other source-system data into Azure SQL Database.

·                 Troubleshoot data load failures and data quality issues.

·                 Assist in identifying root causes of integration and reporting issues.

·                 Collaborate with development and integration teams during incident resolution and deployments.

·                 Support MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

QUALIFICATIONS

Required:

An experience professional with 5 or more years of prior experience demonstrating the following knowledge and skills:

• Experience with Tableau Cloud administration and support
• Experience with Salesforce objects, fields, relationships, and the impact of different design decisions. Ability to apply best practices.
• Experience with dashboards and supporting enterprise reporting and analytics platforms.
• Strong SQL skills and experience working with Azure SQL Database or similar relational databases.
• Experience with user management including new user setup, user deactivation, roles, profiles, permission sets, sharing rules and other routine tasks.
• Critical thinking and problem solving around issues such as user access, declarative logic, business requests, Environment management, and backup solutions.
• Comfortable engaging and escalating issues to Salesforce
• Must be very organized, pro-active and self-directed. 
• Must be self-starter and driven. Must Drive the work from requirements to implementation. 
• Must have very strong abstract thinking and problem-solving skills. 
• Must have very good verbal and written communication skills. 
• Work on all phases of SDLC and create/maintain required technical documentation. 
• Work with the Salesforce Architect to establish best practices.
• Work with management to supply input for key design and architecture decisions, as well as work estimation and resource planning. 
• Provide guidance and training to team members. 

Preferred:

·       Experience with Azure Data Factory (ADF).

·       Experience with MuleSoft Runtime Fabric (RTF) or MuleSoft integrations.

·       Experience working with Salesforce data and reporting environments.

·       Microsoft Azure experience

MANAGER NOTES

·       Must be US Citizen or Permanent Resident

·       Must interview in person

·       Must work onsite 1 day a week

PRE-EMPLOYEMENT & CLIENT SUBMISSION REQUIREMENTS

Employment and/or client submission is contingent upon successful completion of required pre-employment screening and verification processes. These requirements include:

• Background check: Candidates must successfully complete the required background screening in accordance with company policy and applicable law.
• Drug screening: Candidates must successfully complete the required drug screening in accordance with company policy, applicable client requirements, and applicable law.
• Identity and location verification: Candidates may be required to complete identity and/or location verification using a secure verification tool prior to client submission.
• Employment eligibility: Candidates must provide appropriate documentation to verify employment eligibility as required by law.
• Qualification verification: Information provided during the application and recruiting process, including employment history, education, certifications, licenses, and professional references, may be verified as applicable.
• Additional client requirements: Additional screening, documentation, or verification may be required based on the client, position, work location, or applicable requirements.

All screening and verification activities will be conducted in accordance with applicable company policies, client requirements, and federal, state, and local laws.

BENEFITS

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.