Work Model Hybrid, 2 days a week on site

Allows Relocation NO, must be currently living within 90 miles

SUMMARY/RESPONSBILITIES

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices. This position requires the Project Coordinator to be working in person at the office for 2-3 days a week and the other days can be worked remotely.

Basic Duties – Assist Project Managers with the following:

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers
• Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
• Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases
• Responsible for ensuring related project artifacts are updated accordingly

QUALIFICATIONS

Required:

• 2+ years of experience as a Project Coordinator
• Associates Degree (minimum)

Preferred:

• PM certifications
• Experience with CX1
• Any call center technology experience

PRE-EMPLOYEMENT & CLIENT SUBMISSION REQUIREMENTS

Employment and/or client submission is contingent upon successful completion of required pre-employment screening and verification processes. These requirements include:

• Background check: Candidates must successfully complete the required background screening in accordance with company policy and applicable law.
• Drug screening: Candidates must successfully complete the required drug screening in accordance with company policy, applicable client requirements, and applicable law.
• Identity and location verification: Candidates may be required to complete identity and/or location verification using a secure verification tool prior to client submission.
• Employment eligibility: Candidates must provide appropriate documentation to verify employment eligibility as required by law.
• Qualification verification: Information provided during the application and recruiting process, including employment history, education, certifications, licenses, and professional references, may be verified as applicable.
• Additional client requirements: Additional screening, documentation, or verification may be required based on the client, position, work location, or applicable requirements.

All screening and verification activities will be conducted in accordance with applicable company policies, client requirements, and federal, state, and local laws.

BENEFITS

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.