Permitting Associate

Compensation: $24-$26 per hour

Job Type: Full-Time

New York State Solar is seeking a highly organized, detail-oriented, and solutions-driven Permitting Associate to join our growing Operations team. This role is responsible for managing the end-to-end permitting process for residential solar installations by coordinating with local municipalities, AHJs (Authorities Having Jurisdiction), customers, utility partners, and internal operational teams.

Duties & Responsibilities:

As a Permitting Associate, you will:

● Prepare, submit, and manage residential solar permit applications across multiple AHJs and municipalities

● Review project documentation for completeness, accuracy, and code compliance before submission

● Coordinate directly with building departments, utility companies, inspectors, and permitting offices to obtain permit approvals

● Serve as a liaison between customers, field operations, design, engineering, sales, and installation teams throughout the permitting lifecycle

● Monitor permit pipelines and proactively identify risks, delays, or missing documentation that may impact installation timelines

● Track project milestones and maintain accurate records within internal CRM and project management systems

● Research and adapt to changing municipal requirements, zoning regulations, and permitting processes

● Resolve permit rejections, corrections, and escalations in a timely and professional manner

● Communicate project status updates and expectations clearly to both internal stakeholders and customers

● Support continuous process improvement initiatives to increase permitting efficiency, quality, and turnaround times

● Maintain a high level of accuracy and attention to detail while managing a large volume of active projects

● Partner closely with field operations teams to ensure permit packages align with installation requirements and jurisdictional standards

Job Requirements:

● Strong customer service experience required.

● Experience working with a variety of clientele and personalities.

● Excellent phone etiquette and interpersonal communication skills.

● Energetic, lively, and professional demeanor.

● Ability to multitask and prioritize effectively in a fast-paced environment.

● Strong organizational skills and attention to detail.

● Ability to work well under pressure and adapt quickly to changing priorities.

● Flexible availability to support midday through evening hours as needed.

● Proficiency with Google Workspace (Google Suite) and Microsoft Office.

● Computer-savvy with the ability to quickly learn scheduling systems and software.

● Previous scheduling, administrative, or customer service experience preferred.

Benefits:

● Medical, vision & dental Insurance

● Flexible Spending Account (FSA)

● 401(K) with up to 6% match

● Paid Training

● Paid time off (vacation, sick, bereavement, etc.)

● Company-paid disability insurance