Customer Service - Confirmations Specialist

Compensation: $17-$19 pr/hr

Job Type: Hybrid, part-time, 4 week days and 1 weekend day from home. 4p-8:30p weekdays and 9am-5pm one day per weekend. 

NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable

A Customer Service - Confirmations Specialist will work on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience.

Customer Service - Confirmations Specialist Duties & Responsibilities:

• Interact with customers over the phone and written channels
• Respond to queries related to products and services
• Handle and resolve complaints in accord with established policies and procedures
• Any additional duties that are necessary due to the evolving needs of the business

Qualifications: 

• Previous experience in customer service or a related field. 
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment. 
• Proficiency in Microsoft Office Suite and Salesforce is a plus. 

Benefits:

• Medical, vision & dental Insurance
• Flexible Spending Account (FSA)
• 401(K) with up to 6% match
• Paid Training
• Paid time off (vacation, sick, bereavement, etc.)
• Company paid disability insurance
• Growth potential for committed individuals