Client Experience Director | Award-Winning Global Experience Agency

South London Based

Office based/ 1 day a week from home ( hybrid)

Competitive Salary

Are you a senior strategic leader who believes that people and profit should never be a trade-off? We are representing an independently owned, world-class experience partner that is redefining the industry through "growth without compromise." Recently recognized as a "Best Place to Work" and one of the fastest-growing companies in the UK, they are looking for a visionary Client Experience Director to own their end-to-end client journey.

What’s Different About This Role?

This isn’t just about managing accounts; it’s about strategic stewardship. Reporting directly to the Chief Marketing Officer (CMO), you will act as the senior ambassador for a brand that partners with global giants on high-impact events and industry-leading experiences.

• Human-First Culture: You’ll join an environment with a people-before-profit mindset where individuality is celebrated.
• Collaborative Environment: Work from a modern, bright HQ designed for sharing ideas and fostering strong team connections.
• Tangible Impact: You will have the autonomy to drive innovation in client experience and set the standards for how the agency interacts with ambitious, forward-thinking brands.

What You’ll Bring:

• Agency Pedigree: A proven track record of managing multiple client accounts within a service or agency environment.
• C-Suite Fluency: High-level communication skills with experience acting as a strategic advisor to senior stakeholders.
• Commercial Sharpness: Solid experience in commercial reporting, forecasting, and financial planning for a diverse portfolio.
• Strategic Vision: A strong track record of guiding project teams and leading high-performing pitch processes.
• Dynamic Adaptability: A self-motivated and curious mindset, comfortable operating in a fast-moving, high-standards environment.

What You’ll Do:

• Strategic Account Leadership: Own senior client relationships and deliver account plans that drive long-term value, retention, and growth.
• Client Journey Oversight: Oversee the full client journey from onboarding through delivery, ensuring a seamless and personalized experience.
• Growth & Innovation: Identify and pursue organic growth opportunities and lead senior client liaison during the RFI and pitch process.
• Operational Excellence: Ensure projects are set up for success with clear objectives, realistic budgets, and aligned delivery teams.
• Mentorship: Support internal training to embed a client-centric mindset and strengthen relationship management capabilities across the team.

Why You’ll Love It:

The benefits package was created by the team to ensure it supports professional growth and personal well-being:

• Generous Leave: Competitive holiday allowance (27 days), additional days for service, and your birthday off.
• Work-Life Harmony: Early finish Fridays on paydays and flexible core hours to suit your lifestyle.
• Growth-Focused: Access to external coaching, internal learning academies, and tailored development programmes.
• Wellness & Perks: Private healthcare, fitness contributions, and various sustainable tech schemes.
• Social Connection: Weekly office socials, annual company offsites, and a dedicated charity day.

The Ideal Fit:

You are a natural networker who can spot opportunities and reach the right audience effectively. You don’t just "manage" accounts; you solve problems willingly, act on feedback, and take total ownership of client success. You are a brand ambassador who can bring creativity and values to life for every client you touch.

Ready to take your career to the next level? Apply now and let’s chat about how this opportunity could be the perfect fit for you!