Organization: Confidential Organization

Position: Managing Director, Operations

Reports to: Chief Executive Officer

Location: Mid-Atlantic, USA

Search Contact: Prodigy Search

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BACKGROUND

A fast-growing, technology-enabled services platform is scaling its U.S. operations across commercial and residential customers. The business delivers a high-touch customer experience supported by a strong operational backbone, coordinating field execution, partner capacity, and consistent quality standards across multiple concurrent projects.

The organization is in an expansion phase and is investing in systems, processes, and vendor networks to improve speed, consistency, and customer outcomes as volume grows.

SUMMARY

The Managing Director of Operations owns the post-sale delivery function, ensuring that what’s sold is executed flawlessly in the field. This leader oversees end-to-end planning and scheduling, vendor and subcontractor coordination, logistics, and the full construction/installation process, while serving as a primary point of accountability for on-time, on-budget completion. 

We are seeking someone who is highly organized and solutions-oriented; They thrive in a fast-paced environment with multiple concurrent residential and commercial projects. The role includes budget ownership and selective travel aligned with key industry events.

RESPONSIBILITIES

• Own operational execution from signed sale through installation completion, customer handoff, and post-install support coordination.
• Lead and develop all installation operations, providing direction across multiple concurrent projects, removing roadblocks, and driving on-time, on-budget performance with strong quality and safety standards.
• Own and manage the operations budget, including vendor spend, travel, installation costs, and project-level profitability inputs.
• Build and manage a reliable network of regional vendors/partners to expand capacity and improve responsiveness.
• Identify bottlenecks and implement improvements that increase installation capacity and efficiency as growth continues.
• Serve as a senior point of escalation for customer-facing execution issues.
• Maintain clear internal operating rhythm with Sales and leadership to align timelines, expectations, and constraints.

QUALIFICATIONS

• 10+ years of progressive operations leadership in a project-delivery environment.
• Experience owning scope, schedule, and budget for installation projects.
• Proven success leading multi-vendor, multi-project field execution with tight scheduling and high customer expectations.
• Strong organizational and project-management skills
• Experience managing budgets and vendor negotiations; comfortable balancing cost, quality, and timeline tradeoffs.
• Excellent customer interfacing skills.



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CONTACT INFORMATION

Founded in 2007, Prodigy Search, located in the New York City suburb of Freehold, NJ, boasts over 80 years of experience in the sports and entertainment business. As a renowned nationwide leader in senior-level executive search, Prodigy Search has honed its business principles and expertise, establishing itself as the largest boutique recruiting agency in North America. We recruit with integrity, purpose, and passion.

No phone calls please. For any additional questions, please email info@prodigysearch.net